24-01-2016 20:29
Hello to all at NOW TV, Please can you help? Everthing was working fine until last night. And then for some strange reason I can't access and watch any movies and/or programmes due to problems with microsoft silverlight. I've tried every solution in the help section and on the forum to no avail. I'm prompted with this message as shown below:
Sorry, you’re not quite ready yet...
You need to install or update Microsoft® Silverlight™ to watch NOW TV.
After installation, refresh this page or restart your web browser.
INSTALL / UPDATE SILVERLIGHT™
25-02-2016 9:08
@Anonymous User wrote:
Yes, they are both set to "Always Allow". Still not able to watch on Safari or Firefox.
@Anonymous User both are the wrong URL, you need "www.nowtv.com"
25-02-2016 12:03
I wasn't on www.nowtv.com when I did that screen grab.
Also doesn't explain Firefox.
25-02-2016 15:45
Hi @Anonymous User
Can you try going into Safari Properties> In the "Advanced" section there is an option labeled "Stop plug-ins to save power" (or something similar)> Uncheck that box and restart Safari.
Can you also tell us your iOS and Silverlight versions?
Birgit
NOW TV
26-02-2016 23:06
I can't watch a film on firefox or safari. What's going on please? I have done the 'always allow' and installed the new sliverlight plug-in.
I'm also getting a message saying 'infection blocked' from my anti virus as it things there's a suspicious .dll file trying to run, will we get a discount on our direct debit please as I can't use the service.
This is the error:
http://watch.nowtv.com/xap/2.1.5792.27600/player.xap
File: Overmirth.LiveTv.dll
What is this that is trying to run? Silverlight?
27-02-2016 7:27
@Anonymous User what antivirus do you have? The overmirth.livetv.dll is used with Silverlight to play the video and has always been there and is also used with Sky Go.
27-02-2016 15:37
27-02-2016 17:48
@Anonymous User Avast is falsing flagging a file used alongside Silverlight.
I'd suggest whitelisting NOW TV
27-02-2016 16:58
Hi @Anonymous User, nope that never worked. And as said before, Now TV is not working on Firefox either!!
OS 10.11.3
Silverlight Version 5.1 (5.1.41212.0)
29-02-2016 14:55
Hi @Anonymous User,
Just to rule it out....
Are you by chance using Avast anti-virus software for your Mac?
Thanks,
Rich
The NOW TV Team
29-02-2016 15:21
Hi Rich,
I am currently using Avast, but the prolem started before I installed it. I've only been running it for about a week
Cheers
Nigel