problem with microsoft silverlight using Apple iMac

[Anonymous User]

Hello to all at NOW TV, Please can you help? Everthing was working fine until last night. And then for some strange reason I can't access and watch any movies and/or programmes due to problems with microsoft silverlight. I've tried every solution in the help section and on the forum to no avail. I'm prompted with this message as shown below: 

Sorry, you’re not quite ready yet...
You need to install or update Microsoft® Silverlight™ to watch NOW TV.

After installation, refresh this page or restart your web browser.

INSTALL / UPDATE SILVERLIGHT™

[Anonymous User]

Hi @Anonymous User @Anonymous User

Thanks for the information, sorry to hear nothing has helped. Out of interest have you tried to play out by downloading Firefox? 

Cheers

Ranj

NOW TV Team

[Anonymous User]

Hi Ranj,

Thanks for reply.

I haven’t tried Firefox and am unsure whether this can be run on a mac.

But really I shouldn’t have to because when I originally started to use NowTV there was no problem. I had downloaded Silverlight and it worked fine through Safari. Then last week, it stopped working and there was an error message that said I needed to update/install the software again. But when I did (several times), it just produced the same error message again. Clearly there is a bug, and this seems to be affecting a lot of users.

I hope this can be resolved because I had enjoyed the service that NowTV had provided.

Looking forward to hearing from you further on this.

Regards

Peter Bambury

[Karl-F]

Hi @Anonymous User, 

Thanks for getting in touch. 

I would just like to let you know that I have sent you an email in regards to your query. 

Are you also able to provide us with the following information: 

The operating system you are running on your Mac

The Silverlight version you have installed

Can you please also take a screenshot of the error message that you receive when you try to play NOW TV and once the latest version of Silverlight has been installed? 

Thanks, 

Karl

NOW TV Team

[Anonymous User]

I too am having the same issues with Silverlight and Safari. Firefox sometimes doesn't work properly on my laptop, which is why I use Safari. I have tried everything to resolve the issue but nothing seems to be working.

I have had this issue since December and the fact that no resolution has been found for a problem that several people are having, is frustrating. Will this ever be fixed? 

[Anonymous User]

Hi @Anonymous User

I'm sorry to hear you're having trouble with Silverlight on Safari.

Have you tried uninstalling/re-installing Silverlight?

Are you able to try the following on Firefox:

1. Open The  Firefox browser
2. Select the icon in the top right with the 3 horizontal lines (Menu)
3. Select Add ons, Plugins
4. Find the Silverlight Plug in
5. Select 'Always activate' from the drop down

Let us know how you get on.

Thanks

Rob

NOW TV Team

[Anonymous User]

Hello I am on a MacBook Pro, 2 years old, I have downloaded Firefox, selected "always activate" for Silver light and STILL not working!

I am one of a growing number of people very frustrated by this.

Your answer for everyone seems to be "download firefox" - but that doesnt work me, and others i've seen on here, can you please suggest a next step....if there is one??

[Anonymous User]

Hi @Anonymous User

Thanks for getting back to us, very sorry for the trouble. I can assure you that we're looking into this with the team and I will pass on your details and you will be contacted via e-mail when we have a resolution/update.

Apologies once again for the inconvenience caused, we'll be in touch as soon as we can.

Cheers

Ranj

NOW TV Team

[Anonymous User]

I have tried everything & nothing seems to work. 

I mentioned previously that Firefox doesn't always work on my computer, which brings me back to square one. 

It is frustrating that I have not been able to use my NowTv account since November and we are now heading into March. 

[Anonymous User]

Hi @Anonymous User

Thanks for posting, can you have a look at these steps here from one of our other users which have worked for some customers already. 

Let us know how you get on.

Cheers

Ranj

NOW TV Team

[Anonymous User]

Exactly the same problem and its been going on for weeks if not months. Can't watch on Chrome, can't watch on Safari, might be able to on Firefox if you are lucky..............

How long does it take to fix an issue once you know about it?

[Anonymous User]

I have now tried with Firefox to find that whilst it works, it completely overheats my macbook pro drains the battery in minutes and the video judders. So basically there is no browser available to support watching Now Tv if you are on a Mac.

Is this correct?

[Anonymous User]

@Anonymous User wow you've got further than me! Firefox wont play any NowTV content for me in the Entertainment section, or any section.

I can use Firefox/Silverlight to watch Amazon Video just fine.....but NowTV....nope.

Did you do anything in particular to get it to work (albeit badly!) or just download Firefox and hit play?!

Any onfo would be great.....considering the NowTV forum guys, although trying to be helpful, are not exactly treating thi s as urgent.....I get a reply about a day later on average......

[Anonymous User]

Hi,

To be honest I didn't do a lot other than upgrade to the latest version.
Try that and clearing your cache and see if that works. The fan noise is
pretty loud and it drains the battery like hell so you have to be plugged
in to watch anything.

Good luck

[Anonymous User]

Hi 

I just wanted to say that I have been experiencing the same problem for a couple of months on my 11 inch MacBook Air (These are the specs:https://support.apple.com/kb/SP699?locale=en_US&viewlocale=en_US)

I have read most of this help forum, and it has helped - I downloaded Firefox and it seems to be working fine on that. 

However, I would like to get back to the stage where I can use Safari to watch NowTV as its my default web browser.

Not adding any pressure, I'm perfectly fine watching NowTV on Firefox for now, just wanted to know if and when the problem could be resolved.

Thanks

[Anonymous User]

Hi @Anonymous User

Thanks for your post.

Can you check your Safari Plug ins? Take a look at:

(Open Safari) Preferences> Security> Plugin Settings> Enable Silverlight. 

Also make sure that www.nowtv.com is on the list of allowed websites. After that select Done and restart Safari. 

Birgit

NOW TV Team

[Anonymous User]

Yup, done all of that. NowTV alllowed always. (see attached) Still nothing. Not on Safari, not on Firefox.

It seems there is a larger problem with Mac that NowTV are not getting around to fixing. 

[Anonymous User]

@Anonymous User the advice is to always allow www.nowtv.com you've got watch and community listed in your screenshot.

[Anonymous User]

Yes, they are both set to "Always Allow". Still not able to watch on Safari or Firefox.

[Anonymous User]

---

@Anonymous User wrote:

Yes, they are both set to "Always Allow". Still not able to watch on Safari or Firefox.

---

@Anonymous User both are the wrong URL, you need "www.nowtv.com"

[Anonymous User]

I wasn't on www.nowtv.com when I did that screen grab. 

Also doesn't explain Firefox.

[Anonymous User]

Hi @Anonymous User

Can you try going into Safari Properties>  In the "Advanced" section there is an option labeled "Stop plug-ins to save power" (or something similar)> Uncheck that box and restart Safari. 

Can you also tell us your iOS and Silverlight versions?

Birgit

NOW TV