Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

You need to install or update Silverlight

Hi, I'm running El Capitan and watching Now TV using Safari, which has just installed the latest update (v10).  Since then I keep getting 'you need to install or update Silverlight to watch NowTV', but when I click through to the link Microsoft informs me that I have the latest version.  I have set the Safari preferences to always allow Silverlight on Now TV.  What else should I try? 



1 Solution
Anonymous User
Not applicable

Hi all


@Anonymous User@Anonymous User


So the latest version of Safari has changed the way that you need to enable the Silverlight Plug-In.


If you follow these steps you should get back up and running again.


  • Go to
  • Open something ready to try and watch (make sure the URL says not just
  • Go to the top menu and click Safari then choose Preferences
  • Choose “security” with the padlock icon
  • Click “plug-in settings”
  • Choose “Silverlight” from the list on the left and tick it
  • It should now say “currently open websites” and the customer should see “” click the drop down box next to this and choose “on”
  • Click Done
  • Restart Safari



View solution in original post

10 Replies