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Anonymous User
Not applicable

‎20-09-2016 22:51

You need to install or update Silverlight

Hi, I'm running El Capitan and watching Now TV using Safari, which has just installed the latest update (v10).  Since then I keep getting 'you need to install or update Silverlight to watch NowTV', but when I click through to the link Microsoft informs me that I have the latest version.  I have set the Safari preferences to always allow Silverlight on Now TV.  What else should I try? 

 

Fran

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1 ACCEPTED SOLUTION
Anonymous User
Not applicable

‎22-09-2016 9:48 - edited ‎22-09-2016 9:53

In response to Anonymous User's comment

Hi all

 

@Anonymous User@Anonymous User

 

So the latest version of Safari has changed the way that you need to enable the Silverlight Plug-In.

 

If you follow these steps you should get back up and running again.

 

  • Go to nowtv.com
  • Open something ready to try and watch (make sure the URL says watch.nowtv.com not just nowtv.com)
  • Go to the top menu and click Safari then choose Preferences
  • Choose “security” with the padlock icon
  • Click “plug-in settings”
  • Choose “Silverlight” from the list on the left and tick it
  • It should now say “currently open websites” and the customer should see “watch.nowtv.com” click the drop down box next to this and choose “on”
  • Click Done
  • Restart Safari

Thanks

Andy

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Anonymous User
Not applicable

‎22-09-2016 22:22

In response to Andy's comment

Thanks from me too, I had to do that and I am now viewing again. It is though frustrating.

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