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Anonymous User
Not applicable

Why do you use Silverlight?

Why do you use Silverlight?

 

I use Chrome, mainly on an old Macbook nowadays, and as you know based on the sticky I just read, Chrome no longer supports Silverlight.

 

So why haven't you moved to a platform that Chrome does support, like HTML5? Netflix has, and it works fine. iPlayer uses flash, but also works fine.

 

I don't use any other browser - they all run too slowly for me on my network connection. They're just unusable. So, how do I watch NowTV? It looks like I can't (on desktop) - this just isn't good enough. You should factor all changes into a service you provide - and this includes updating to different technologies if previously used ones become deprecated.

 

So, to consolidate my two questions (and I want a full answer, not just a macro response):

 

  • Why do you use Silverlight?
  • When will you be moving to a newer, more comaptible platform?

Thanks,

Liam

23 Replies
Anonymous User
Not applicable

Silverlight provides additional DRM which still isn't available in HTML5. The main one is the device fingerprints to ensure that you don't have more than 4 devices per account, which is part of the licensing agreements Sky have with the content providers.
Anonymous User
Not applicable


@Anonymous User wrote:
Silverlight provides additional DRM which still isn't available in HTML5. The main one is the device fingerprints to ensure that you don't have more than 4 devices per account, which is part of the licensing agreements Sky have with the content providers.

That answers one question, thanks 🙂


Liam

Anonymous User
Not applicable

Hi @Anonymous User 

 

Thanks for getting in touch.

 

As @Anonymous User has already answered your first query I won't go over it again however, with regards to your second question the answer is we don't currently have a set time frame.

 

NOW TV is constantly updating and evolving as a service and we appreciate that the incompatibility with Chrome is an inconvenience to some of our customers however, it's something that we're working on resolving.

 

I'm sure you can understand that the choice to remove Silverlight from Chrome was not something we had a say in and that we're doing what we can to find a solution.

 

I hope that answers your query.

Sabrina

NOW TV Team

Anonymous User
Not applicable

@Anonymous User thanks for the reply 🙂

 

The issue I have, is that you've had quite a long time to use a different technology - it was announced that the API Silverlight used was going to be removed from Chrome over a year ago. I'm almost certain at least a beta service could've been developed in that time.

 

Like I said, no other browsers work for me. They're just too slow and crash reguarly. Luckily I have my mobile devices (although they don't work - see my first topic).

 

Thanks again for the response,

Liam

Anonymous User
Not applicable


slenpree wrote:

It's 2015, I can't believe NowTV is still using silverlight, which by the way Microsoft is discontinuing.


In 2021

Anonymous User
Not applicable

Even Microsoft have binned off support for Silverlight within their own latest browser (Microsoft Edge).

Between Firefox / IE / Opera they only handle 25% of the total internet traffic.

Source - https://en.wikipedia.org/wiki/Usage_share_of_web_browsers

 

Time to wake up and smell the coffee guys. Insistence on using outdated technology wil be your downfall.

 

In my opinion the Windows App is not a great alternative so how about investing some of the £17.6bn that your company is worth in providing the latest tech for the growing masses or the competition will just move on ahead of you.

 

Anonymous User
Not applicable

Edge is not going to work on MANY MANY sites... MICROSOFT know this and have included the "OPEN IN IE BROWSER" button because they Know the browser is junk at supporting sites still...

 

IE still supports silverlight as does Firefox...

 

Edge is not finished... and its addons and extras have yet to be finalised...

IE and Firefox are not going any were on windows 10... and won't for a long time... 

Anonymous User
Not applicable

@Anonymous User  I might have missed the point, but Edge seems like the version of IE that was on the Metro screen in Win8 and pretty crap.  What's the point of it when there's IE11?

Anonymous User
Not applicable

Edge IS meant to be the Open standard Web browser Client that does not force microsoft only Coding on to web site designers... that IE does...

But because it does not force IE coding it does not work on web sites, breaking sites that expects a windows OS browser to run IE coding...

 

The point of edge was to be the FASTEST and light browser for W10 in desktop... They went to far... in the quest for javascript rendering speed... Its fast but you can't do the basic things...

Its a speed of rendering proof of coding product... but use less if you want to do more then web surfing by clicking on links...

For example "no bookmark bar" still of by default and called favourites... IE still forces coding changes to support its functions...

 

Edge moves the web render engine nearer to webkit and closer to Safari/Google/Edge all sharing a single web page template...

 

Edge supported standards in browser agent iD

Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.135 Safari/537.36 Edge/12

 

@Anonymous User You still blocked from installing then ...

Extra = No adblock... so you get reminded just how bad the adds are on some sites...

Anonymous User
Not applicable

@Anonymous User

 

Thanks for that explanation, it did seem way too basic to be of any real use

Anonymous User
Not applicable

Whenever I try to use my Mac it tells me there is a silverlight issue. I then proceed to delete and reinstall silverlight. This sometimes works. I have never known a time when I have gone to nowtv and it has just worked - unlike netflix. Over the last three days I have deleted and reinstalled silverlight 20+ times and it still doesn't make a difference
Anonymous User
Not applicable

I do find it astonishing that there is limited support here from Sky, as my experience thus far is:

 

Bought a ChromeCast to enable me to watch Netflix on my big TV.

 

Happily took a three month trial with NowTV as per the offers from Google on purchase.

 

Discovered when about to cast a show, through Chrome on my Mac that the Chrome browser was not supported due to the Silverlight issue.

 

Discovered that I could not 'Chromecast' NowTV by any other method.

 

Watched one episode of something on my laptop.

 

Gave up and stuck with Netflix (4 years of it now).

 

Broke Macbook and since they're quite expensive, replaced it with a laptop running Linux.

 

Tried to use NowTV having signed up for a month's Movie trial.

 

Met Silverlight issue again (even after attempting a long winded work around).

 

And that, thankfully is not a great loss to me, as I didn't pay for anything, but is certainly dissapointing, but makes me glad that I've never had a Sky subscription in my life, and thanks to experiences such as this, probably never will. Looks like the American's have won the TV/Film streaming service before Sky even realised what was on offer.

Anonymous User
Not applicable


@Anonymous User wrote:

Discovered that I could not 'Chromecast' NowTV by any other method.


Do you not own an iPhone, iPad, Android mobile or tablet? All of these will allow you to cast to the Chromecast.

Anonymous User
Not applicable

+1, just signed up and found the service is actually useless, doesn't work on Chrome/Mac, can't therefore Chromecast.

 

How can you sell a commercial service which is tied to Silverlight in this decade - even Microsoft have deprecated it now. Not fit for purpose, off to Netflix, do let me know when you've worked out that we are in 2015 not 2007!

 

Anonymous User
Not applicable

@Anonymous User regardless of Silverlight, you've never been able to watch NOW TV via Chromecast from Chrome browser (even when it was compatible a few months back). NOW TV's Chromecast functionality is designed to work with our iOS or Android apps - you can use them to easily control what you watch on your TV.

 

I'm guessing you don't have either an iOS or Android phone?

 

Thanks,

 

Tom

Anonymous User
Not applicable

Thanks for the reply, yes I do have access to both Android and iOS devices, but they aren't the most suitable devices for continuous media viewing because it kills the battery.

 

Why would I want to view on/via a phone, killing the battery so that I have to go and find the charger, tether it on the end of a 1m charging cord to a socket on the other side of the room where I can't reach it and have the phone get red hot just to keep it going long enough to reach the end of the content! 

 

I have a MacBook Pro already on my lap which gives me about 6 hours battery life without any of that faff! Given the choice, I will always use the most suitable device. Netflix, iPlayer etc have no problems with this, only NowTV seems to use obsolete Silverlight technology which doesn't work properly in the browser that most people now use.

 

Daft decision and your loss, but how do I get the month I signed up for before I realised the service was so crippled refunded?

Anonymous User
Not applicable

@Anonymous User that's not how it works. You use the iOS or Android device to start the stream, then the Chromecast connects directly to NOW TV to play out. You can close the app on your phone, do what you want with the phone, even switch it off, and the Chromecast will keep going. 

 

I know it's not exactly the same as what you're used to, but can you give it a try? The Chromecast doesn't even need to be on the same WiFi network as your phone. 

 

Thanks, 

 

Tom 

Malacath
Scholar 2

I have an idea.

 

Get with the times and support HTML5 like Netflix, Amazon and Youtube does.

 

Why on earth are you still requiring a plugin that has been discontinued when modern web browsers support HTML5?

Anonymous User
Not applicable

Mozilla plans to drop support for all NPAPI plugins except for Flash in March 2017, when Firefox version 52 is released. See this article and this blog post for details.

 

Taken from:

https://support.mozilla.org/en-US/kb/use-silverlight-plugin-play-audio-and-video

 

Do NowTV have any plans on moving away from Silverlight before this happens?  As this would leave many of us without a choice but to cancel our subscriptions.

Anonymous User
Not applicable

If safari still runs silverlight... fire fox won't matter as Safari is prebuilt in to OSX... IE is still on Windows and still runs silverlight....

 

IF safari and FIre fox terminate silverlight then Now tv will release the next version which the Suppliers of the content will have Agreed to run the content...

HTML5 is WORSE with compliance than silverlight as content producers now lock down external dispaly use on HTML5 as the PC user have found out. some can only use their Native tiny 10 inch screens... as HTML5 does not support the HDMI over USB connection for displays...