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Anonymous User
Not applicable

‎16-03-2017 14:11

We've released a new version of the macOS player!

The team have been actively working towards today's release, which should help improve the performance of the player.

 

This release also prepares the player for some upcoming features, as well as a fix to resolve the p20001 issue so many of you have faced. We just need a bit more time on that one, but we'll let you know as soon as it's ready.

 

Next time you launch the app, it will present you with a button to download & install the latest version, or you can download the player from the Now TV website.

 

To celebrate this release, here's our Now TV Player performing a mexican wave! Courtesy of our senior developer Ben L. who broke our unit tests earlier, which resulted in this wonderful little accident Heart

 

200 REPLIES 200
Anonymous User
Not applicable

‎30-03-2017 12:02

In response to Anonymous User's comment

EDIT: It was just a coincidence, started working randomly and nothing to do with devices or device limits 😞 

 

(The Android app lists device added date in Manage Devices whereas the web lists last used date)

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Anonymous User
Not applicable

‎30-03-2017 12:14

In response to Anonymous User's comment

Thanks for your update.

 

The team were able to push the fix live yesterday which affected certain mac devices, so hopefully this fixes this issue for most people. Do let us know if you're still seeing this issue.

0
Anonymous User
Not applicable

‎30-03-2017 21:52

In response to Anonymous User's comment

I've still got it, driving me nuts.

 

OS Version: Mac OS Sierra 10.12.3

Model: MacBook Pro (15", Late 2011)

Processor: 2.2 GHz Intel Core i7

Memory: 4 GB 1333 MHz DDR3

Graphics: Intel HD Graphics 3000 384 MB

 

Updated viewer today, restarted Mac twice but still bloody useless

0
Anonymous User
Not applicable

‎01-04-2017 20:51

In response to Anonymous User's comment

Since I've installed the new Now TV player i just get the black screen with spinning coloured circles.  It used to work with Silverlight but is not with the new player.  I have un-installed and re-installed but to no avail.  This needs to be fixed as it seems that many other users are having the same problem.

 

0
Anonymous User
Not applicable

‎08-06-2017 21:30

In response to Anonymous User's comment

Still getting this problem

Anonymous User
Not applicable

‎14-06-2017 20:51

In response to Anonymous User's comment

Still got this issue and am getting no replies from Now TV

Anonymous User
Not applicable

‎31-03-2017 20:35

In response to Anonymous User's comment

I am having the same issue. I just get the black screen with the four rotating blobs.

 

OS Version: Mac OS X El Capitan Version 10.11.6

Model: MacBook Pro (13", Mid 2010)

Processor: 2.4 GHz Intel Core 2 Duo

Memory: 8 GB 1067 MHz DDR3

Graphics: NVIDIA GeForce 320M 256 MB

0
Anonymous User
Not applicable

‎31-03-2017 22:44

In response to Anonymous User's comment

yes was working fine and i just loaded the new player and now have black screen with floating blobs

had help chat online but they didn't help much and said to uninstall and install- didnt help, and cant go back to silverlight when i uninstalled either

 

0
Anonymous User
Not applicable

‎31-03-2017 22:45

In response to Anonymous User's comment

yes was working fine and i just loaded the new player and now have black screen with floating blobs

had help chat online but they didn't help much and said to uninstall and install- didnt help, and cant go back to silverlight when i uninstalled either

 

0
Anonymous User
Not applicable

‎01-04-2017 9:51

In response to Anonymous User's comment

I have the black screen problem. It is not fixed. Mac OS10.12.3. Siverlight worked great for years. the NowTV Player just does not work with the latest MacOS on any of the following browsers- Safari, Firefox or Chrome. Very disappointing. I can't get back to Silverlight either as someone commented. Can I get my money back?

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