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Anonymous User
Not applicable

Sound on NOWTV player sounds mono compared to Silverlight

Hi,

 

Today I downloaded the NOWTV player on my Mac and the sound is awful. It sound low quality and mono even when the picture shifts from looking fuzzy to clear. Using Silverlight in Safari sounds a whole lot better. Any way to fix this?

 

Thanks.

7 REPLIES 7
caseyb1993
Legend 5
Legend 5

@Anonymous User Have you tried uninstalling and reinstalling the player?

Also, a quick reset of your router?

 


 

Have you also done an internet speed test? 🙂

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
Anonymous User
Not applicable

I have yes :). Also I'm on Sky Fibre so speed is not an issue. Silverlight is a lot better than this player. Hopefully it gets fixed in the future.

caseyb1993
Legend 5
Legend 5

@Anonymous User Agh, fair enough 🙂 🙂

 

You can always see if live chat have any advice to offer. 🙂

 

http://help.nowtv.com/article/watching-now-tv-on-a-mac

 

Click the link and the green contact us at the bottom. Then click on "live chat.":)

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
Anonymous User
Not applicable

Interesting,  I reported the same issue on Apple TV

 

https://community.nowtv.com/t5/Apple-TV/Audio-in-mono/td-p/415836

 

Something broken with the Apple streams used by ATV and MacOS.   However,  IOS appears to be OK.

Anonymous User
Not applicable

Thanks for bringing this to our attention. We are currently investigating this.

Anonymous User
Not applicable

I completly agree with this!! It sounds so tinny! 

 

Its put me off watching anything tonight and won't let me watch without the player!! error! 

Anonymous User
Not applicable

This has been going on over a year now.  Guess the investigation is a real tough one.