21-08-2017 11:07 - edited 22-08-2017 16:49
A new version of the NOW TV Player has been published. Please try opening the app again to receive the update.
If you continue to experience issues, please comment below on this thread.
Original post:
We're aware of an issue that is causing frustration for a lot of customers. We have been looking into this as a matter of urgency and hope to have a fix ready soon.
To clarify, this mostly affects users with a certain graphics card: Intel HD Graphics 3000
21-08-2017 22:40
SAME PROBLEM!!! no solution and nowbody answering
21-08-2017 22:47
Note to everyone...
All the individual topics you guys may have posted about this subject have been merged together into this topic in order to reinforce/underline the gravity of the situation.
Cheers (and I hope your issue will be sorted soon)
21-08-2017 21:55
I have the same problem...
So annoying, why they don't just put back the older version??
I'm also canceling my subscription if this is not solved by tomorrow.
21-08-2017 22:02
Same issue here. No matter how many times I uninstall and then reinstall the NowTV application on my mac, it just gives me a blank screen with audio only.
21-08-2017 22:32
Hi, having the same issue - has this been resolved yet?? thx
21-08-2017 22:38
@Anonymous User wrote:Hi, having the same issue - has this been resolved yet?? thx
Sadly not yet @Anonymous User
21-08-2017 22:37
21-08-2017 22:38
Hi
I have the same problem - has anyone found an answer yet?
21-08-2017 14:37
NOWTV: .....and yet you seem to be making next to zero effort to keep customers informed. Finding this thread wasn't exactly obvious. After complaining (and about 3 failed bits of advice (given repeatedly in live chat despite me saying clearly that it hasn't worked), I even received an email full of profuse apology, yet absolutely no indication of when I will be contacted again. At least a statement like : we will DEFINITELY get back to you, and OF COURSE you will be compensated for the days you were unable to watch...
21-08-2017 15:50
@Anonymous User wrote:
NOWTV: .....and yet you seem to be making next to zero effort to keep customers informed. Finding this thread wasn't exactly obvious. After complaining (and about 3 failed bits of advice (given repeatedly in live chat despite me saying clearly that it hasn't worked), I even received an email full of profuse apology, yet absolutely no indication of when I will be contacted again. At least a statement like : we will DEFINITELY get back to you, and OF COURSE you will be compensated for the days you were unable to watch...
I posted this thread the moment we had identified the cause. Our call centres are being informed that a fix will be available soon.