17-08-2017 18:36
Since this morning I have been unable to watch any NowTV as the player only displays a black blank screen. Audio works but no images. i have tried reinstalling many times and have used multiple browsers. I have also restarted my Mac but nothing works. This is rubbish and not likely to help keep me paying for the service.
Solved! Go to Solution.
17-08-2017 18:48
@Anonymous User
Hi there, welcome to the fourm, by any chance is it the old player or new player you were using the newest player we released? as there has been a technical glitch with the new player, which we are currently working on fixing, so once resolved you should be able to stream with no problems.
18-08-2017 20:07
Any further updates on this? I too am experiencing this annoyance.
18-08-2017 21:22
Having the same issue here.
I was forced to download the new version and now there's no video playing, just audio.
I looks like it's been at least two day so I would expect compensation for this.
18-08-2017 21:35
Me too! Has black screen with sound after installing latest player. Is there any way around it? Do NowTV even know about this problem? I'm using Sierra (10.12.6) on MacBook Pro (13-inch, Early 2011). It works on my partner's Macbook though, which is newer and has better hardware, but running El Capitan (10.11.6).
18-08-2017 21:40
Same problem here.
OSX 10.10.5 and NowTV app 2.1.1
I am not impressed by my experience since I had to move from the Silverlight player to the NowTV app.
I am a software consultant who has developed video player solutions for various customers. I have code in millions of set top boxes. I would tell you which companies I have worked with but I've signed NDAs.
There is no reason why this player should be so shoddy. It is the only app on my Mac which basically gets the fans spinning almost immediately and every release has been glitchy. That the app managed to get through the QA and regression testing and have broken video is incredible. Makes me wonder if you actually do any QA and regression testing.
You should be ashamed.
18-08-2017 21:44
And one other thing...
When you forced me to change from Silverlight to the app you then didn't recognise my Mac as a registered device (presumably because the player identifies itself differently) so I had to lose a change of device for that month which was inconvenient as I had just upgraded another device.
This is amateurish in the extreme.
18-08-2017 22:33
Same issue here.
What annoys me is not even the release of a buggy version but the fact that even after knowing this version is not working fine since yesterday, I had been forced to upgrade it today. It should have been removed as soon as you noticed this bug!!!
19-08-2017 24:03
19-08-2017 1:47
I'm unable to see the images since the last update either (2.1.1)...
This player is not very nice and make my Macbook Pro so noisy everytime I watch an episode.
Why don't you integrate the player directly into your website like Netfllix? (and some english subtitiles would be nice)
I really hope the problem will be solved soon!
19-08-2017 12:22
I'll add that since updating the NowTV Player all I'm getting is audio and the black screen.
OSX 10.11.6
Safari
Brave
Opera