Now TV not working on Mac. Ive changed names of files and reinstalled silverlight

[Anonymous User]

So now what do I do? Ive tried on firefox and safari. I just get a black box with a rotating silverlight logo. I have a few sessions searching the web but nothing theres no telephone support. Works fine on my iphone but i didnt subscribe to watch it on my iphone I sofar wasted a couple of hours at least. Is it time I gave up and cancelled my subscription?

[Andy]

@Anonymous User

Welcome to the forum.

For Safari try the following

 1. Go to the NOW TV website and try to play a film or TV programme (depending on your pass).


2. While the programme is trying to load, go to Safari>Preferences> Security> Plugin Settings

3. Make sure Silverlight is ticked on the left of the pane, and make sure www.nowtv.com OR watch.nowtv.com is listed on the right of the pane, and set it to Always Allow

 4. Click Done, restart Safari and see if that helps.

[Anonymous User]

I just tried this again which I had said before still not working

[Anonymous User]

Hi @Anonymous User

I can see that we have escalated your error to our next level support.

Once we get a response someone from the team will be in touch.

Thanks

Andy

[Anonymous User]

Hi @Anonymous User

Sorry to hear that your having issues.

There are some handy tips within this article on Microsoft's website

https://support.microsoft.com/en-us/kb/981760

Also can you let me know if you have any Anti-Virus software installed on your MAC ?

Thanks

Andy

[Anonymous User]

Hi Andy

No Im not using any anti virus software.

Shane