I'm also seeing extremely high using the Now TV Player app on a Mid-2014 Macbook Pro (2.5GHz i7) running macOS Sierra 10.12.5. The CiscoVideoGuard process uses 105% CPU (more than a whole CPU) to run fullscreen, which starts the noisy macbook fan going, causes the laptop to run very hot, and chews through battery in no time, meaning it's not viable to use unless the laptop is plugged into the mains.
As stated elsewhere, other providers do not have this problem, so it is not fundamental to the problem of streaming DRM protected video, indeed Now TV does not chew battery on an iPhone, which is a much less powerful device.
+1 for resolution of this issue ASAP.
So when will the MAC app get fixed so that it's usable on mac laptops? (high CPU usage is not acceptable, as others have stated).
Now that I can no longer apparently get silverlight working with nowTV... really this is quite critical.
I'm having the same problem on Windows 10. My laptop is a couple of years old but it's still an Intel i5 and even with virtually everything closed except NowTV it's pretty much unwatchable. I've had no problems with Amazon, iPlayer or Netflix.
25-09-2017 10:29 - edited 25-09-2017 10:30
Same here, NOWTV is currently unusable for me on my Mac. It gets very very hot, fans go full, CPU is high (Cisco Video Guard seems to be the culprit) and power usage is very high. For the safety of my machine I don't think it is suitable to use, cancelling my subscription as a result for the Entertianment package. Luckily the movie pass is still usable on my BT set top box app. Tried on another mac to make sure it wasn't just my machine and same result.
Please fix this Now TV or at least investigate and acknowledge the problem!
06-12-2017 11:35 - edited 06-12-2017 11:37
I'm using Windows with an i5. This may be basic stuff that you already know, but someone here mentioned Silverlight. So I'm watching Now TV using Internet Explorer 11 (which uses Silverlight instead of ciscovideoguardmonitor.exe) - CPU usage is lower and sound and video run smoothly. It's a good workaround for me.
I'm running NowTV v3.0.1 on my 2015 Macbook Air and the "CiscoVideoGuard" process is completely killing my machine. With NowTV running, the performance of my laptop is reduced to an unresponsive, stuttering mess - I can't tolerate it.
Very disappointed with Sky software products, please fix ASAP.
I just signed up tonight, the box and broadband aren't due till the 20th but already thinking of cancelling.
That app is unusable on macos. Agree this might not be drm and I'm thinking either a poorly written app or the runtime itself, I think someone else mentioned decoders. Either way my fan is spinning playing a video within seconds. Hi cpu utilisation and time 30-60% cpu, when it goes into the background as I type this it goes down.
I see someone else say it's a silverlight app? Haven't looked at it yet but I guessed it was with the window that opened... I've always found streaming via silverlight unusable. I'm a software engineer and haven't done any dotnet dev in years but any players I've had to use as a customer for streaming which were silverlight, were bad on both win, ubuntu and macos.
If I have the patience I'll try find any logs on kernel tasks but it's the same videoguard process others complaining about and it might be quicker and easier for me to cancel the order, only have macs in the house (I ordered the nowtv+ box too).
This is a few years older mac pro but a powerful one and should handle video easily
MacBook Pro (Retina, 15-inch, Early 2013)
2.7 GHz Intel Core i7
16 GB 1600 MHz DDR3
Intel HD Graphics 4000 1536 MB