07-02-2017 20:06
My macbook starts overheating and making ventilation noises every time i try and watch something with the NOW TV app, I only downloaded it recently, never had a problem watching on a browser but now it wont let me just watch on a browser. Meaning I can't watch like I used to, without the worry that my macbook is overheating.
08-02-2017 14:33
Hi @Anonymous User
Welcome to the forum. If your experiencing issues with the App we would suggest uninstalling it and reinstalling it. Also if you would like to not use the app going foward you can watch via Firefoxx on a Mac using silverlight which would work the same way you would have used it before in safari. Please let us know if oyu need anything else.
Thanks
Eddie
09-02-2017 22:29
I have the same issue also and now it will not download an update. App Doesnt appear in the mac app store either 😕
10-02-2017 8:08
I'm not sure if I read it in this forum or not, but it seems to be an issue that Now TV is aware of and are looking into. Though I haven't seen any update around that as of yet.
@Anonymous User If you're still having problems with the update, I posted some steps in another thread that I believe might get you up and running with the new version of the app.
Have a look here https://community.nowtv.com/t5/Mac-OS/Now-TV-Player/m-p/417737#M2071
Let me know how you get on 🙂
16-02-2017 23:57
@Anonymous User wrote:I'm not sure if I read it in this forum or not, but it seems to be an issue that Now TV is aware of and are looking into. Though I haven't seen any update around that as of yet.
@Anonymous User If you're still having problems with the update, I posted some steps in another thread that I believe might get you up and running with the new version of the app.
Have a look here https://community.nowtv.com/t5/Mac-OS/Now-TV-Player/m-p/417737#M2071
Let me know how you get on 🙂
Yep, this is something we're actively monitoring and working to address. We have a fix coming that should help improve the performance issues.
12-03-2017 8:27
Still having this issue- just wondering if NOWTV will ever resolve this issue. Anyone else still having this? Reluctant to use my macbook when it sound slike its going to explode
14-03-2017 18:51
@jonny8 wrote:Still having this issue- just wondering if NOWTV will ever resolve this issue. Anyone else still having this? Reluctant to use my macbook when it sound slike its going to explode
We're planning to release a new version of the player very soon, which we hope will improve the performance.
25-03-2017 18:45
You did...and the performance is still crap...
18-04-2017 9:49
I have the same issue so clearly nothing has been resolved. Every time I watch something on my MacBook it starts overheating and drains the battery like mad. Re-installed the app etc, no change. You would think that a platform whose main purpose is to play video content would get a thing like this right within the 2 years or whatever that it's been up and running! Don't have this issue on any other video platform, just NOW TV. I'm cancelling my subscription.
23-04-2017 14:35
Has anyone come across any solutuon for this. Seems like NOWTV are not bothered/concerned by this. Thanks