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Anonymous User
Not applicable

‎11-06-2017 18:36

NOW TV PLAYER asking to manage devices

I tried to watch something through my safari browser, but it's asked me to download NOW TV Player, but when it asks to continue in the browser to NOW TV Player, it says I have reached the maximum number of devices, but it has never had an issue on the browser. 

 

Device - Macbook Pro

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1 REPLY 1
SeeMoreDigital
Legend 5
Legend 5

‎11-06-2017 18:45

Hi @Anonymous User

 

It sounds as though your device limit count requires refreshing. Which can be performed by contacting a NOW TV representative.

 

You can contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • To 'Send us a message', click on the light blue 'Send Message' button.
  • To start a 'Live Chat', click on the dark blue 'Chat online' button.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers

 
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