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Occasional Poster
Posts: 4
Registered: ‎17-04-2016

Jerky, non-smooth video

Why is the footage on the Now-TV app on a Mac still not smooth and jerky?

 

It used to be perfect on Silverlight - are you really incapable of creating a fully working product?

 

Yes, I have just downloaded and installed the latest software.

Champion 4
Posts: 8,396
Registered: ‎31-12-2013

Re: Jerky, non-smooth video

Hi @TheMoose,

 

Buffering issues asside. As you may or may not be aware, all content on the NOW TV service is output at a native frequency of 50Hz (25fps).

 

Which means if your graphics card and monitor is not set to the same frequency or any other frequency that's divisible by 25, you will encounter motion errors?

 

Cheers


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


Occasional Poster
Posts: 3
Registered: ‎11-04-2015

Re: Jerky, non-smooth video

No, it's not that. I have the same issue. All other video players  I use (BBC iPlayer NetFlix, Amazon, Redbull Tv, etc) work perfecty as does the Now TV stream from my Apple TV but on my MacBook with the new Now TV Player it's appauling. Please advise. It's a deal breaker for me, if the issues can't be solved I'll be cancelling my subscriptions. 

Champion 2
Posts: 5,571
Registered: ‎28-06-2014

Re: Jerky, non-smooth video

@SuperStu, chat might be able to troubleshoot it with you. To get to best help search Mac on help and select chat from the help topic you choose.

Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor not staff so cannot help you with account matters I can just attempt to point you in the right direction.

Chat are open 8am to Midnight:

Contact Now...


Devices I am currently using for Now: Android app on Moto G5 Plus, Chromecast, LG TV, Smart box.
Occasional Poster
Posts: 3
Registered: ‎11-04-2015

Re: Jerky, non-smooth video

I don't think so. The app is just fundamentally broken, the internet is filled with similar reports. Tell me when you've patched the app.

Occasional Poster
Posts: 4
Registered: ‎17-04-2016

Re: Jerky, non-smooth video

Totally agree SuperStu.

 

I get speeds between 150 and 180Mbps regularly so I'm not worries about the internet connection!

 

The app is broken...and has been for some time. Why can't Sky get it right?

Highlighted
Occasional Poster
Posts: 4
Registered: ‎17-04-2016

Re: Jerky, non-smooth video

Yup,i have the now tv app up and running but the picture quality has deteriorated as a result. Nothing wrong with my internet speed,checked that again and its running at a level that is above the recommended speed. 

 

Just have a jerky,out of focus playback to contend with. Its really outrageous that sky are allowing this to continue.

Occasional Poster
Posts: 4
Registered: ‎17-04-2016

Re: Jerky, non-smooth video

Tried deleting the app and re-installing it. Same problem. The installation works ok,but the playback is poor quality every few minutes the picture goes jerky/out of focus before returning to perfect and this happens continously through anything i'm watching.

 

It cant be an internet speed issue as i watch amazon and other products and they work fine,and NOW tv worked perfectly before when i was just using silverlight. 

 

Can anyone offer up anything before i just bin my subscription ?

Contributor 1
Posts: 4
Registered: ‎04-08-2017

Re: Jerky, non-smooth video

Looks like this is still going on because I'm having the same problem.

First Poster
Posts: 1
Registered: ‎11-08-2017

Re: Jerky, non-smooth video

Same for me.  Speed tests excellent; other HD apps working fine.  Jerky video renders everything unwatchable on NowTV.  A total rip-off.