10-04-2016 11:26
I keep getting the message that I can't activate my pass until I install or upgrade my version of Silverlight.
I have installed the latest version, restarted my browser and I still get the same message everytime!
I am running the latest OS and can't think what else to do. I have deleted old versions of Silverlight, but still no success.
Anyone got any ideas, please?
Regards
Max
10-04-2016 11:34
Hi @Anonymous User
Welcome to the forum 🙂
Do you get any error messages when trying to watch'? If it's a T6030 error try the steps listed here: http://help.nowtv.com/article/T6030-Problem-with-audio-or-visual-outputs
10-04-2016 11:36
No, no error messages, it just tells me to update or install Silverlight, which I have done a number of times.
10-04-2016 11:37
@Anonymous User
Welcome to the forum.
NOW TV recommend using Firefox on a Mac if you can. But in Safari try the following
Go to www.nowtv.com
Go to Safari>Preferences> Security> Plugin Settings
Make sure Silverlight is ticked on the left of the pane, and make sure www.nowtv.com is listed on the right of the pane, and set it to Always Allow
Click Done, restart Safari and see if that helps.
If you decide to try Firefox, the first time you try to play a movie in Firefox you should get a banner appear under the toolbar asking you to allow or block Silverlight. If you missed that you can go to Tools>Add-ons then click on Plugins and set Silverlight plugin to Always Activate.
10-04-2016 11:43
Just done that and now I am getting an error message, T6002.
10-04-2016 11:46
By the way, I have run Now TV Sky Sports on this same Mac before, a month or so agao, however, maybe before latest OS upgrade.
10-04-2016 11:55
@Anonymous User
Welcome to the wonderfully annoying world of Silverlight. I've got the latest version of El Capitan and it does work fine for me, although I had to do the fix mentioned above for Safari. Have you tried Firefox at all?
Theres a help article here for T6002
http://help.nowtv.com/article/T6002-Accessing-Microsoft-Silverlight-services
although personally i dont don't think it will help, and I'd be tempted to click the green contact us button at the bottom of it and then choose the option to talk to live chat, see if they have any more suggestions. A member of the NOW TV team or another Mac user should also pick up your post I due course and respond. Hope you get sorted soon.
10-04-2016 14:22
Thanks Andy
I did follow the advice in that post and guess what, it worked!!
So I am back in business, thanks to all of you for your help.
Max
10-04-2016 14:25
@Anonymous User
Thanks for feeding back, Silverlight does cause a load of issues for many people and it's definitely a pain, so it's good to know when something does work. Glad you got sorted (and hope it lasts!) 🙂