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Anonymous User
Not applicable

‎07-08-2016 20:43

Change of Website Interface / Navigation Issues

Why is it when I go to the website on Mac OS that I can't get access to my account to view programmes? It's driving me crazy.

 

This should be a prerequisite. If I type www.nowtv.com.

 

It should give me access if I'm logged in and if not, give me a log in option. Even when it does give a login in option, once logged in I still don't get access to programmes. Just the screen trying to sell me a subscription. So I have to faff around for 5 mins going through different menus until I finally get access. Or I give up and watch on another device.

 

Sort it out guys, I'm paying for this service so I want to to be able to access it!

 

Thanks

Angie

0
4 REPLIES 4
Anonymous User
Not applicable

‎07-08-2016 20:49

Hi @Anonymous User

 

Welcome to the forum.  It sounds like you are logging in with a different username and password to that which you used to purchase your pass(es).  You can check the correct account by going to My Account on another one of your registered devices if you have any.  

 

If not, give Live Chat a go.  Click on this link http://help.nowtv.com/article/How-to-cancel-NOW-TV and hit the green Contact Us at the bottom of the page, this will take you to the Live Chat & Email options (8am - Midnight). Best to use a PC/Mac.

 

Hope this helps

Anonymous User
Not applicable

‎08-08-2016 14:03

In response to Anonymous User's comment

Hi Pethead,

You've obviously misunderstood but thanks for taking the time to consider my problem.

 

I don't want to cancel my subscription and I only have one subscription with one set of log in details.

I'd like the Sky developers to fix the usability issue they have caused in thier recent release on the MAC OSX

 

 

0
Anonymous User
Not applicable

‎08-08-2016 14:13

In response to Anonymous User's comment

Hi @Anonymous User

 

Ahh I see.  Your post will be picked up by a member of the NOW TV Team in due course and forwarded to the appropriate dept.  Thanks for your feedback.

0
Andy
Legend 5
Legend 5

‎08-08-2016 20:21

In response to Anonymous User's comment

@Anonymous User

 

If I'm reading your post correctly you are finding it difficult to get to the section of the website where you can watch programmes?

 

If so, it's not to do with any Mac updates, but it's a recent redesign of the NOW TV website. You now need to click the 'Start watching' buttons you see on the hompeage for the relevant pass, and that takes you to the content sections. Or you can bookmark the direct URLs

 

https://watch.nowtv.com/entertainment

https://watch.nowtv.com/movies