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First Poster
Posts: 1
Registered: ‎11-04-2016

Card details won't update

site wont let me update expired card details so i cannot buy another pass. V annoying

Elite 4
Posts: 4,473
Registered: ‎10-12-2014

Re: Card details won't update


HickmanBacon wrote:

site wont let me update expired card details so i cannot buy another pass. V annoying


@HickmanBacon

 

Try this

 

Go to the NowTV website, click on My Account top right of home screen, enter your correct username and password, then a drop down option should appear on screen, select My Purchase History, which will open up a secure page where you will see three tabs  towards top of the screen, click on Card Details where there should be option to update your credit/ debit card.

 

Just be aware that NowTV does not accept a Maestro or American Express card ?

 

Recommend using a PC, Laptop or Mac when you update your card.

 

If you have any problems, you could also try live chat.

 

http://help.nowtv.com/article/None-of-the-above-manage-my-account

 

To contact live chat click on the contact us in the green box which will take you to a secondary page, where there is an option to contact them.

 

 

 

 

 

 

Community Manager
Posts: 3,612
Registered: ‎20-09-2012

Re: Card details won't update

Hi @HickmanBacon,

 

thanks for posting.

 

I believe this is now being looked into for you and you should receive an email from the 2nd line team soon.

 

Thanks

 

Simon

NOW TV Team

Occasional Poster
Posts: 2
Registered: ‎15-04-2016

Re: Card details won't update

I also have the same problem, I tried doing as stated above but made no difference still cant update card details very annoying!

Elite 4
Posts: 4,473
Registered: ‎10-12-2014

Re: Card details won't update

[ Edited ]

RAB2074 wrote:

I also have the same problem, I tried doing as stated above but made no difference still cant update card details very annoying!


@RAB2074

 

See if this works for you.

 

Go to the NowTV website, on the home page click on My Account top right of screen, enter your username & password, on the drop down menu option slect Purchase History, a second secure page will appear where there is an option tab on the page to update your card details.

 

If that doesn't work contact live chat clicking on my above link in my other post and follow the same instructions mentioned to the other forum member.

 

Occasional Poster
Posts: 2
Registered: ‎15-04-2016

Re: Card details won't update

many thanks got it working, details now updated .All I have to do now is find time to watch 5 seasons of Game of Thrones

Thanks again.

Highlighted
Occasional Poster
Posts: 2
Registered: ‎04-02-2016

Re: Card details won't update

Now I got the same issue. Last week everything was fine until I tried to update my card details. I tried all I could have done. Anyone else has the same issue?