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Occasional Poster
Posts: 2
Registered: ‎16-10-2015

Can't install NOW TV Player

Originally posted this as a reply to a previous thread but got no response:

 



I have run the "NowTV Player - Installer.app" multiple times and no app appears in ~/Applications or /Applications

My Mac is a MacBook Pro (15-inch, Late 2016), running macOS Sierra 10.12.3

Any help would be much appreciated as I was getting by using silverlight in firefox but it now forces me to use the NowTV player.

 

 

Would appreciate some support as I can't actually use my Now TV subscription.

NOW TV Team
Posts: 68
Registered: ‎14-04-2013

Re: Can't install NOW TV Player


stu9 wrote:

Originally posted this as a reply to a previous thread but got no response:

 



I have run the "NowTV Player - Installer.app" multiple times and no app appears in ~/Applications or /Applications

My Mac is a MacBook Pro (15-inch, Late 2016), running macOS Sierra 10.12.3

Any help would be much appreciated as I was getting by using silverlight in firefox but it now forces me to use the NowTV player.

 

 

Would appreciate some support as I can't actually use my Now TV subscription.


Going to send you a direct PM with something to try.

First Poster
Posts: 1
Registered: ‎13-04-2017

Re: Can't install NOW TV Player

 I have this same issue - tried downloading it several times but itis still not in my applications folder and i can't play any tv shows Smiley Sad

First Poster
Posts: 1
Registered: ‎07-04-2014

Re: Can't install NOW TV Player

I also have this issue. I download the app and unzip (filename: 'NowTV Player - Installer.app) and run it. It shows a window with a progress bar, saying its "Downloading NOW TV Player".

 

Once finished, there is a button on this window that states "Installling NOW TV Player" and when complete it says "Successfully installed NOW TV Player" with a button that says "Finish Installation".

 

After clicking Finish Installation I go back to the browser and try again. Nothing happens when I click to play.

 

This does not show in the Applications folder nor does it show in ~/Applications/ (there is nothing in there to be exact).

 

I have a video re-creating this issue but if any NowTV employee wants to see it - I don't really want to post that on a public forum.

 

Details of my (brand new) Mac are:

 

 

      System Version: macOS 10.12.4 (16E195)

      Kernel Version: Darwin 16.5.0

      Boot Volume: Macintosh HD

      Boot Mode: Normal

      Computer Name: ********

      User Name: *** *** (***)

      Secure Virtual Memory: Enabled

      System Integrity Protection: Enabled

      Time since boot: 48 minutes

 

Any ideas?

 

 

Occasional Poster
Posts: 6
Registered: ‎15-07-2016

Re: Can't install NOW TV Player

Exact same issue as Osheri described for me - except on an older Mac.

 

Tried to resolve it 5 times with NowTV staff chat today - spent 5 hours on it - no result.

 

Always ends in NowTV help suggesting deleting history/cookies and restarting all browsers - but of course, that cuts off the chat line. Then you have to start again. And again...

 

Beyond frustrating.

 

 

Occasional Poster
Posts: 2
Registered: ‎07-06-2017

Re: Can't install NOW TV Player

Just had 2 long chats with support.

Player does not work on Safari.

That is official.

You have to download an old version of Firefox to get it to work.

Unfortunately lots of applications such as Citrix won't work on old versions.

This is the only workaround or watch it on your phone.

Shame they don't tell you that before you pay.

First Poster
Posts: 1
Registered: ‎05-05-2014

Re: Can't install NOW TV Player

Anyone have ideas for what you can do when both Safari (10) and Firefox (old and new) cannot install the player? I've a 2013 iMac, updated to Sierra (10,12.5). Tried a few times now and each time I'm told the installation could not be completed and to try again later. My phone is 15 years old so not really an option!

 

Any advise would be much appreciated. I'm not sure to why we can't keep watching as per usual...? There's 'Last Week Tonight...' to be watching and GoT is returning soon!

 

Thanks.

Occasional Poster
Posts: 6
Registered: ‎02-07-2015

Re: Can't install NOW TV Player

Actually could install the Mac player but it is utter rubbish, considering you have to use a browser to access the menu for content. So I deleted the app, removed the new device it created. I now cannot access contnet via my browser as before as it is looking for NowTV app. 

I am getting fed up with the continual "tinker, tinker, break..." that NowTV technical are doing. 

 

If you have Silverlight under no circumstances download the app.  

It is these sorts of issues that I just think "why bother?" and move to Netflix. 

 

Occasional Poster
Posts: 2
Registered: ‎24-05-2015

Re: Can't install NOW TV Player

im in a mac with OS.10.10 ETC AND CANT WATCH NOW TV, I USED TO BE ABLE TO AND AFTER AN UPDATE IT SAYS ITS INSTALLED BUT  ITS NOT ARGGGHHHH

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Occasional Poster
Posts: 2
Registered: ‎24-05-2015

Re: Can't install NOW TV Player

Exactly whats happening to me sooooo freaking annoying 


Travis1 wrote:

Exact same issue as Osheri described for me - except on an older Mac.

 

Tried to resolve it 5 times with NowTV staff chat today - spent 5 hours on it - no result.

 

Always ends in NowTV help suggesting deleting history/cookies and restarting all browsers - but of course, that cuts off the chat line. Then you have to start again. And again...

 

Beyond frustrating.