05-03-2017 21:17
Hello,
My sister has taken her laptop to Bristol, and she can't add NOWtv to it while she's there. Keeps getting "username/password" not recognised, even though we're sure they're right. There's also two free spaces in devices.
Any ideas why it's not working?
Thanks!
05-03-2017 23:15
Hi @Anonymous User ask her to try the app If you are using a PC with Windows 8 or 10 it is recommended that you use the app. https://www.microsoft.com/en-gb/store/p/now-tv/9wzdncrdm157 also to make sure she is not using a VPN there. When putting in password on laptops I find it helpful to type out in word then paste into the website to avoid typos.
07-03-2017 8:54
09-03-2017 18:33
@Anonymous User ask her to use the Mac app rather than browser if she is not already. Also as a test. Get her to log in on here and post hello! (I know it will appear to be you).