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Anonymous User
Not applicable

‎11-02-2017 20:30

now tv stopped working

i have never had a problem signing into now tv on my lg smart tv. the past couple of days it is asking my to sign in. I have put the correct details in and it says give it a moment or check for updates. I can use bbc I player etc without issue and i can sign in to nowtv on my phone. very frustrated
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6 REPLIES 6
4268
Legend 5
Legend 5

‎11-02-2017 20:54

@Anonymous User it is worth checking if your TV software is up to date and the app is also update to date.
Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
SeeMoreDigital
Legend 5
Legend 5

‎11-02-2017 20:54

Hi @Anonymous User,

 

First things first...

 

If you haven't done-so already. Try re-booting your router (by disconnecting the power, waiting 30 seconds and reconnecting the power).

 

 

Cheers

Anonymous User
Not applicable

‎12-02-2017 15:20

I'm interested in this. My LG to app will not let me sign in. TV is updated, app is updated and I have restarted my router. I'm definitely using the correct login details so I'm at a total loss!
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Anonymous User
Not applicable

‎14-02-2017 11:49

In response to Anonymous User's comment

@Anonymous User @Anonymous User 

 

@SeeMoreDigital Has suggested these steps can you please try these for me.

 

 

In order to help you out, can you provide the following information: -

  • What's your LG televisions 'Model/Type' number and 'Software Version' number?
    [Which can be found via: Support '?' -> Product/Service Info.]
  • What's your NOW TV 'app' version?
    [Which can be found by launching the NOW TV app then visiting: My Account and looking 'top right' of the screen...]
  • Have you tried your LG televisions 'Intialization of App' option (if available on your model)?
    [Which can be found via: Support '?' -> Initialization of App]
  • How is your LG television connected to the internet. Is it via a wired or wireless (WiFi) ethernet connection?
  • Do other 'apps' such as BBC iPlayer work okay on your LG television?

 

I hope this helps.

Anonymous User
Not applicable

‎14-02-2017 11:50

In response to Anonymous User's comment
@Anonymous User @Anonymous User @SeeMoreDigital Has suggested these steps can you please try these for me. In order to help you out, can you provide the following information: - •What's your LG televisions 'Model/Type' number and 'Software Version' number? [Which can be found via: Support '?' -> Product/Service Info.] •What's your NOW TV 'app' version? [Which can be found by launching the NOW TV app then visiting: My Account and looking 'top right' of the screen...] •Have you tried your LG televisions 'Intialization of App' option (if available on your model)? [Which can be found via: Support '?' -> Initialization of App] •How is your LG television connected to the internet. Is it via a wired or wireless (WiFi) ethernet connection? •Do other 'apps' such as BBC iPlayer work okay on your LG television? I hope this helps.
Anonymous User
Not applicable

‎14-02-2017 18:47

In response to Anonymous User's comment
Well this is very bizarre! Just went on to the app to try and login again and I am now already logged in!!!! Gremlins I reckon!
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