01-01-2016 15:48
Hi all - have just reported this via chat, but thought I'd post here in case anyone has a simple solution.
BT homehub 5 connection @ 10mb, LG BD box hardwired to router using an ethernet cable. Both boxes (in turn) give a streaming speed of just 284 on Sky Sports channels using the Now TV app. Apps updated to current version, nothing else running on the network (except my macbook !)
Any thoughts ?
Many thanks
Mike
05-01-2016 7:22
05-01-2016 21:31
No joy I'm afraid, still streaming at that 284 on all Sky Sports channels despite the DNS changes.
I'm a newbie here - but are the NOW TV team always this bereft of ideas ? They seem very polite to be fair - but a bit short on actual solutions !
Thanks
Mike
06-01-2016 11:11
06-01-2016 17:32
Hi @Anonymous User
Thanks for the details.
Not sure about the hidden menu on LG, you may need to contact them to find out.
In regards to the streaming quality itself, this has been raised with our technical teams to be looked into. Hopefully they'll be able to figure out what the issue is and get back to you via email as soon as possible.
Sorry about the trouble 😞
Birgit
NOW TV Team
07-01-2016 17:51
07-01-2016 18:27 - edited 07-01-2016 18:28
Speaking as someone who has watched F1 using the Now TV app on my LG television, without any issues at all, I'm really disappointed to hear you are having these issues with the Sports channels.
It's a real mystery that you're able to obtain the maximum bit-rate on the 'Entertainment' service but not on the 'Sports' service.
I wish I could help you out...
Cheers
07-01-2016 19:29
07-01-2016 20:46
Thanks for your 'thanks'...
Given that you are connecting via hard-wired ethernet directly to your router, I'm wondering if introducing an 'ethernet switch' might help.
The reason why I suggest it is because, several years ago when the number of my network capable devices out-grew my humble 4-port router, I bought an 'ethernet switch' and connected all my network capable devices to it (instead of the switch). And instantly my entire network became more stable, including connecting to the internet.
Anyway, it's just a thought...
07-04-2016 17:19
I have just set up Now TV Sport on my LG BR player on a Panasonic 39" smart TV and, guess what, streaming speed is 284! My broadband speed is 65Gb so will have to investigate!!!
07-04-2016 17:47
@Anonymous User wrote:I have just set up Now TV Sport on my LG BR player on a Panasonic 39" smart TV and, guess what, streaming speed is 284! My broadband speed is 65Gb so will have to investigate!!!
Ouch....
Out of interest, are you using a wired or WiFi connection?
Cheers