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Scholar

Streaming at just 284 on Lg BD350 and 550

Hi all - have just reported this via chat, but thought I'd post here in case anyone has a simple solution.

 

BT homehub 5 connection @ 10mb, LG BD box hardwired to router using an ethernet cable.  Both boxes (in turn) give a streaming speed of just 284 on Sky Sports channels using the Now TV app. Apps updated to current version, nothing else running on the network (except my macbook !)

 

Any thoughts ?

 

Many thanks

 

Mike

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Scholar

Re: Streaming at just 284 on Lg BD350 and 550

Anyone ?  Footie at 284 really isnt very enjoyable !

 

Mike

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Elite

Re: Streaming at just 284 on Lg BD350 and 550

Hi @argyle_mikey

 

I'd suggest contacting NOW TV via Live Chat or email.

 

http://help.nowtv.com/article/None-of-the-above and click on Contact Us at the bottom of the page.

Networking Spec - ISP: TalkTalk VDSL2 @ 76mbps | NOW TV Smart Box 4K wired connected, Chromecast 3rd Gen wired, Samsung Galaxy A50 (Android Pie), Fire Tablet (2018 edition), Dell PC with Windows 10 Home Edition using the Now TV Win 8.1/10 App.

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Scholar

Re: Streaming at just 284 on Lg BD350 and 550

Thanks BIC, but see my post - already reported via chat.  There's no messages on here suggesting that that led to a great outcome in any event. So any other solutions would be appreciated.

 

Mike

 

 

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Community Manager
Community Manager

Re: Streaming at just 284 on Lg BD350 and 550

Thanks for getting in touch @argyle_mikey

 

Can you please let us know if you experience the same issue on any other device? 

 

Have you tried turning the router on and off again and then trying to play out? 

 

Is 10mb your overall speed from a speedtest? 

 

Thanks, 

 

Karl

NOW TV Team

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Scholar

Re: Streaming at just 284 on Lg BD350 and 550

Hi,

 

This is just on the LG box, and only with NOW TV. Netflix app works fine with proper speed.

 

Yes - restarted a few times now. No effect.

 

Yes - 10mb. 

 

Please assist !

 

Mike

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Elite 2

Re: Streaming at just 284 on Lg BD350 and 550

Hi @argyle_mikey,

 

Sorry for the problems you've experienced.

 

Have you tried updating your firmware and/or deleting the NOW TV app and re-installing (If your version allows it).

 

Thanks,

 

Rich

The NOW TV Team

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Scholar

Re: Streaming at just 284 on Lg BD350 and 550

Yes, have done both, twice.

 

Please can you investigate ?

 

Mike

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Scholar

Re: Streaming at just 284 on Lg BD350 and 550

Further info. Remembered I had entertainment as well as sport. Switched to some random box set - and it quickly settled down to a breezy 3100 ! Back to sports - and a glacial 284 on all channels.

So...internet ok, tv ok, app inconsistent in terms of streaming. How can I fix this ?

Thanks

Mike

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Legend 5
Legend 5

Re: Streaming at just 284 on Lg BD350 and 550

Live and catchup come from different CDNs. Just a thought but are the DNS settings on your TV or router set to something other than standard to get other regions of Netflix? How do you get on if you set the TV DNS to 8.8.8.8 and 8.8.4.4? 

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