Stay logged in on lg tv

[Anonymous User]

Hi all. Is there a way to stay logged in when watching on an lg tv. Its a pain having to login every time I open the app.

[4268]

@Anonymous User mine stays logged in. I just click on the smart button when I am done and choose a different input, either different app or different device.

[SeeMoreDigital]

No problem here too!

In the interest in collecting information: -

• What's your LG televisions 'model number' and 'Software Version'?
• Have you tried your LG televisions 'Intialization of App' option (if available on your model)?
  [Which can be found via: Support '?' Initialization of App...]
• How is your LG television connected to the internet. Is it via a wired or wireless (WiFi) ethernet connection?

Cheers

[commanda6]

No problem here either

The only situation I could imagine an LG TV not remaining logged in is if there was a massive app update, which meant the login details couldn't be retained. But if that happened , you would only have to login again once and you should be fine after that.

[Anonymous User]

I have same problem as jewks. And the lg software just updated today though problem was already there.  It's a real pain.

[SeeMoreDigital]

Hi and welcome to the forum @Anonymous User,

In the interest in collecting information: -

• What's your LG televisions 'model number' and 'Software Version'?
• Have you tried your LG televisions 'Intialization of App' option (if available on your model)?
  [Which can be found via: Support '?' Initialization of App...]
• How is your LG television connected to the internet. Is it via a wired or wireless (WiFi) ethernet connection?

Cheers

[Anonymous User]

TV is 32LN575V_2E.

Software is 04.28.12.

Connection via Ethernet cable though WiFi available. I'm never sure which has selected unless I go back into settings.

I don't think I use an lg app. I certainly don't use my phone or tablet as a TV control.

Funnily enough I went back on to sky via now TV link this afternoon and for first time I did not have to log on.

[SeeMoreDigital]

Hi @Anonymous User,

I have the same LG television as you... I don't think I've ever had to re-enter my NOW TV log-in details!

[Anonymous User]

My model number is 55LA660V-ZA
Software version is 04.27.09
I'm using a wired connection.

[commanda6]

Hi @Anonymous User

I've just looked up your TV model. It appears to be pre webOS probably netcast is this correct? The earliest review for your TV that I can find on the LG website dates from December 2013, which means it's almost certainly not a wbOS tv.

Netcast LG TVs run a version of the NOWTV app, which is rather old now. I don't think the NOWTV app on netcast TVs has been updated in a long while , so the age of the app could be the cause of the issue

[SeeMoreDigital]

---

@commanda6 wrote:

I've just looked up your TV model. It appears to be pre webOS probably netcast is this correct?

---

Yep correct...

In actual fact, Jewks' LG television runs the same OS as all three of my LG televisions. Which should also mean that NOW TV app v1.5.1 is installed on the television too 😉

That being said, the 'log-in' issue could be related to the fact that Wi-Fi ethernet connections use dynamic IP addresses - which might be getting pinched by other Wi-Fi connected devices 

[Anonymous User]

@Anonymous User there was an issue a while back where an LG update caused the NOW TV app to be unable to store it's user credentials, the only fix which I know can be a pain is a factory reset of the telly. 

[Anonymous User]

I also have an LG tv that won't stay logged in. This is a recent thing. It used to stay logged in. A few weeks ago is started playing up, when I played programme in could hear it but the picture wasn't there so I had to come out of the app and start again. It always played on the second attempt. Now I have to log in every time and on the first attempt I still have the same problem with no picture. My tv software is up to date. Any ideas ?

[SeeMoreDigital]

Hi @Anonymous User,

• What's your LG televisions 'model number' and 'Software Version'?
• How is your LG television connected to the internet. Is it via a wired or wireless (WiFi) ethernet connection?

Cheers

[Anonymous User]

Connected by Ethernet cable

Model number 42ln578v-ze

Software 04.28.12

[Anonymous User]

I have had the same problem on my LG TV for the last three weeks, having to log in every time I access the NOW TV app both movies and entertainment. I have had the TV for 20 months and this has not been a problem before. Usually it stays logged in but not at the moment! Any suggestions as to how to resolve this issue. I spent an hour on live chat with NOW TV and it still wasn't resolved, I gave up in the end!!

[SeeMoreDigital]

Hi everyone,

As some of you may be aware, LG recently pushed out a software update for most (if not all) of their 'smart' televisions. And a couple of days ago, NOW TV upgraded their 'app' for LG televisions (it's currently 2.6.1). Either of which might have created a stability issue!

If your TV has become unstable, the only way to cure such an issue is to perform a 'factory reset' (which can be found via the 'Option' setting).

Sufficed to say, a factory reset means you'll have to re-tune all your TV channels and you'll loose all your pre-sets. So make a note of them before you give it a go!

Cheers

[Anonymous User]

Thanks for this thread! We just developed the exact same issue this week & a factory reset of the tv seems to have fixed it 🤞