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Advocate

Now tv app freezing occasionally

Since friday (yestarday) when i watched sky sports, now and again at time the picture freezes, i am using my lg uhd smart tv, how do i solve this

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Legend 5
Legend 5

Re: Now tv app freezing occasionally

Hi and welcome to the forum @Teknojay,

 

Sorry to hear you're having problems. In order to help you, can you please provide the following information: -

  • What's the 'Model' number of your 'smart' television?
  • What's the 'Software Version' number? of your 'smart' television?
  • What's your NOW TV 'app' version?
    [Which can be found by launching the NOW TV app then visiting: My Account and looking 'top right' of the screen...]
  • If you have an webOS based LG television, have you tried deleting and re-installing the NOW TV app?
  • How is your 'smart' television connected to the internet. Is it via a hard-wired or wireless (WiFi) ethernet connection?
  • Who is your ISP (Internet Service Provider)?
  • Are you running any form of VPN (Virtual Private Network)?
  • Have you tried re-booting your router (by disconnecting the power, waiting 30 seconds and reconnecting the power)?

Sufficed to say, the more detailed information you are able to provide, the easier it will be for us and/or the NOW TV developers to work out a solution for you!

 

 

 

Cheers

• TV 1: LG 65UH770V | Software: v05.30.65 | OS: webOS v3.3.4 • TV 2: LG 43UH668V | Software: v05.50.55 | OS: webOS v3.3.4 • All TV's: NOW TV app v4.7.25 | Post Processing Features: All disabled  • ISP: Virgin Media@100Mbps | WIRED NETWORK: 1Gbps | NAS: Synology DS212+ •

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Re: Now tv app freezing occasionally

i just got the tv 3 weeks ago, never had this problem until now, the app has been updated

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Legend 5
Legend 5

Re: Now tv app freezing occasionally

It's impossible to help you if you don't answer all my questions @Teknojay...

• TV 1: LG 65UH770V | Software: v05.30.65 | OS: webOS v3.3.4 • TV 2: LG 43UH668V | Software: v05.50.55 | OS: webOS v3.3.4 • All TV's: NOW TV app v4.7.25 | Post Processing Features: All disabled  • ISP: Virgin Media@100Mbps | WIRED NETWORK: 1Gbps | NAS: Synology DS212+ •

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Re: Now tv app freezing occasionally

ok i will get my tv information soon as i can and will post the details

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Advocate

Re: Now tv app freezing occasionally

my tv is : LG WebOS Tv UH610V

 

software version is : 04.31.00

 

i don't know how to get the now tv app version details

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Re: Now tv app freezing occasionally

i want to activate my now tv pass tonight, so can i get the assistants please bcause i have given the best i got, plus i am with plusnet for broadbrand and when it does crash or freeze, the sound goes off

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now tv app freezing and losing sound at times

i posted about this already and i was waiting on a reply from the person who sent me one but hasen't got back, so i am not happy that my now tv app is freezing at times and the sound goes mute Smiley Mad

 

my tv is LG WEBOS UH610V 

 

the software version is 04.31.00

 

i did an update and it said no new updates are found, besides it has auto update set on it

 

i want to activate my pass but i want this issue sorted please, i don't want to activate it and then i get the problems happening again, so please help!!

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Legend 5
Legend 5

Re: now tv app freezing and losing sound at times

Hi @Teknojay,

 

Is there any particular reason why you could not answer all of the questions?

• TV 1: LG 65UH770V | Software: v05.30.65 | OS: webOS v3.3.4 • TV 2: LG 43UH668V | Software: v05.50.55 | OS: webOS v3.3.4 • All TV's: NOW TV app v4.7.25 | Post Processing Features: All disabled  • ISP: Virgin Media@100Mbps | WIRED NETWORK: 1Gbps | NAS: Synology DS212+ •

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Re: now tv app freezing and losing sound at times

i did but you never replied, i want to watch a game tonight on sky sports but don't want those interruptions

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