Hi @Anonymous User and welcome to the forum,
Have you tried the LG televisions 'Intialization of App' option?
In the interest in collecting information. What's your LG televisions 'model number' and 'Software Version'?
How is your LG television connected to the internet. Is it via a wired or wireless connection?
Hi @Anonymous User
Thanks for getting in touch. Can you make sure you're on the latest firmware. Can you also try a wired connection or reboot your router please. Have you tried watching on any other device?
Let us know how you get on.
NOW TV Team
Hi @Anonymous User,
Really sorry to hear that this issue is still ongoing.
Sorry for making you jump thorugh hoops but can you tell us your TV model number too and whether you werer able to try the "intiializtion of app" function?
The NOW TV Team