Sorry to hear you're having problems. In order to help you, can you please provide the following information: -
Are you an existing or brand new NOW TV subscriber?
What's the Make and Model' number of your 'smart' television?
What's the 'Software Version' number? of your 'smart' television?
What's your NOW TV 'app' version? [Which can be found by launching the NOW TV app then visiting: My Account and looking 'top right' of the screen...]
If you have an webOS based LG television, have you tried deleting and re-installing the NOW TV app?
How is your 'smart' television connected to the internet. Is it via a hard-wired or wireless (WiFi) ethernet connection?
Who is your ISP (Internet Service Provider)?
Are you running any form of VPN (Virtual Private Network)?
Have you tried re-booting your router (by disconnecting the power, waiting 30 seconds and reconnecting the power)?
Do other 'apps' such as BBC iPlayer work okay on your 'smart' television?
Sufficed to say, the more detailed information you are able to provide, the easier it will be for us and/or the NOW TV developers to work out a solution for you!
• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •
• LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •
• All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •