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Anonymous User
Not applicable

‎13-12-2016 20:46

NOWTV App not working on LG TV after update

Hi

My TV updated yesterday and since then I can't get onto my NOWTV. I just get a swirling bar and a small message in the corner saying plugin missing. 

Is there anything I can do to fix this. I'm missing not being able to watch my shows as sad as that sounds.

 

Thanks

0
1 ACCEPTED SOLUTION
Anonymous User
Not applicable

‎22-12-2016 9:42 - edited ‎22-12-2016 9:44

In response to Anonymous User's comment

Success!

 

LG pushed an update to the TV this morning. Software version is now 04.62.13. All services are now working again including Now TV and Amazon.

 

So, PSA: software version 04.62.12 is bugged on some models of LG TV including 55LM960V. Wait for 04.62.13 to resolve the issue.

 

Factory reset will not help. You need to wait for 04.62.13 to be pushed. It cannot be downloaded because the LG website is horrifically out of date.

View solution in original post

53 REPLIES 53
Anonymous User
Not applicable

‎03-01-2017 17:48

In response to SeeMoreDigital's comment
I am a new customer not yet subscribing but with an account as cancelled an earlier one as old TV did not support nowtv. I am connected via wireless internet connection. I have had TV 2 weeks and problem was immediate. I don’t know if I have app initialisation
0
Anonymous User
Not applicable

‎03-01-2017 20:55

In response to Anonymous User's comment
@Anonymous User wrote:
I am a new customer not yet subscribing but with an account as cancelled an earlier one as old TV did not support nowtv. I am connected via wireless internet connection. I have had TV 2 weeks and problem was immediate. I don’t know if I have app initialisation

@Anonymous User

 

Hi Julie

 

Could you go to the support section and run the Intialization of App

 

Thanks

Aaron

 

0
Anonymous User
Not applicable

‎04-01-2017 8:23

In response to Anonymous User's comment
Hi - I can't find support or premium to do this - am I being Think!!

0
SeeMoreDigital
Legend 5
Legend 5

‎04-01-2017 9:12 - edited ‎04-01-2017 9:18

In response to Anonymous User's comment
@Anonymous User wrote:
Hi - I can't find support or premium to do this - am I being Think!!

 

No you're not thick... LG televisions running 'WebOS' don't actually offer a 'Premium App', 'Intialization of App' option 😉

 

You should however be able to do the following: -

  • Un-install the NOW TV app
  • Re-boot your TV
  • Re-install the NOW TV app
  • Re-boot your TV and access the NOW TV app

Sufficed to say, it's vital that your TV is running the newest version of its LG software. And the NOW TV app is also the newest version.

 

 

Cheers