13-12-2016 20:46
Hi
My TV updated yesterday and since then I can't get onto my NOWTV. I just get a swirling bar and a small message in the corner saying plugin missing.
Is there anything I can do to fix this. I'm missing not being able to watch my shows as sad as that sounds.
Thanks
Solved! Go to Solution.
22-12-2016 9:42 - edited 22-12-2016 9:44
Success!
LG pushed an update to the TV this morning. Software version is now 04.62.13. All services are now working again including Now TV and Amazon.
So, PSA: software version 04.62.12 is bugged on some models of LG TV including 55LM960V. Wait for 04.62.13 to resolve the issue.
Factory reset will not help. You need to wait for 04.62.13 to be pushed. It cannot be downloaded because the LG website is horrifically out of date.
23-12-2016 10:51 - edited 23-12-2016 10:52
@Anonymous User wrote:I have exactly the same problem, missing plug in appeared in the top left hand corner after a software update (current version 04.62.12). Opens the NowTV app as normal, asks me to sign in then nothing. I can sign in on the other TV, on my mobile, ipad etc just not on the LG Smart TV I've watched it on for the past 11 months
Hi and welcome to the forum @Anonymous User,
Sorry to hear you're having problems. In order to help you, can you please provide the following information: -
Sufficed to say, the more detailed information you are able to provide, the easier it will be for us (forum members) and/or the NOW TV developers to work out a solution for you!
Cheers
21-12-2016 22:41
22-12-2016 8:45
Which version of the NOW TV app do you currently have installed?
If you can, after launching the NOW TV app, scroll down to 'My Account', press 'OK' and the version number is at the top right of the screen...
Cheers
22-12-2016 9:14
22-12-2016 9:42 - edited 22-12-2016 9:44
Success!
LG pushed an update to the TV this morning. Software version is now 04.62.13. All services are now working again including Now TV and Amazon.
So, PSA: software version 04.62.12 is bugged on some models of LG TV including 55LM960V. Wait for 04.62.13 to resolve the issue.
Factory reset will not help. You need to wait for 04.62.13 to be pushed. It cannot be downloaded because the LG website is horrifically out of date.
22-12-2016 14:42
Well... I did say that the issue was related to your TV's software 😉
28-12-2016 15:20
My issue comes when I am asked to sign in to NowTV -- the email and password box comes up but when I try to type in my details, the keyboard doesn't come up to use it to enter details so I can't sign to view NowTV. It comes up for other apps.
28-12-2016 15:28
Hi and welcome to the forum @Anonymous User,
Sorry to hear you're having problems. In order to help you, can you please provide the following information: -
Sufficed to say, the more detailed information you are able to provide, the easier it will be for us and/or the NOW TV developers to work out a solution for you!
Cheers
03-01-2017 16:36
03-01-2017 16:45
@Anonymous User wrote:
TV model LG webos TV JH 850V version 3.3.1-719 – have done reset as well but no good
Can you answer the other questions too please @Anonymous User?