My TV updated yesterday and since then I can't get onto my NOWTV. I just get a swirling bar and a small message in the corner saying plugin missing.
Is there anything I can do to fix this. I'm missing not being able to watch my shows as sad as that sounds.
Solved! Go to Solution.
LG pushed an update to the TV this morning. Software version is now 04.62.13. All services are now working again including Now TV and Amazon.
So, PSA: software version 04.62.12 is bugged on some models of LG TV including 55LM960V. Wait for 04.62.13 to resolve the issue.
Factory reset will not help. You need to wait for 04.62.13 to be pushed. It cannot be downloaded because the LG website is horrifically out of date.
Hi and welcome to the forum @Anonymous User
Sorry to hear you're having problems. In order to help you, can you please provide the following information: -
Sufficed to say, the more detailed information you are able to provide, the easier it will be for us and/or the NOW TV developers to work out a solution for you!
I am an existing customer.
I thought I'd got it running for a second when I went into settings and put in initalilzation of premium. I was able to get to the password section. It wasn't logging in so I went out and tried to go back in and it's back to how it was before with not opening the app and saying there is a plugin missing.
All other apps, Netfilx, Iplayer etc are working fine.
TV modell is 55LM960v-zb
Internet is via cable
provider is Virgin
Okay @Anonymous User,
Hi @Anonymous User,
Much as I hate to say it, it sounds like you'll have to perform a 'factory reset' (which can be found via the 'Option' setting).
I have to do it every-so often on my LG TV's when they become unstable. Which usually occurs after a couple of software updates!
Sufficed to say, a factory reset means you'll have to re-tune all your TV channels and you'll loose all your pre-sets. So make a note of them before you give it a go!
@Anonymous User wrote:
...So it's something to do with the latest LG software update I think.
Could well be @Anonymous User,
I suggest you visit LG's web site, download the newest software for your model of television and manually install it...
@Anonymous User wrote:
Surely there's somewhere we can contact Now TV and tell them their app is broken?
The NOW TV 'app' is working fine on all my LG televisions. And given that no other LG television owners have reported problems and you have stated that "I also have an issue with the amazon app" this would suggest it's more likely that your TV's software update is corrupt...
Contact LG and ask them to confirm the latest software version for your model of television. And tell 'them' about your issue!