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Champion 4
Posts: 7,836
Registered: ‎31-12-2013

Re: My TV on LG now tv app

[ Edited ]

Hi @Nemo_i@Swoo and @Bobaraih,

 

Okay... I've quickly connected my old LG 32LS570T (which runs the early version of the NetCast OS) to my network and can confirm that the NOW TV UI is not correct. The 'Continue Watching' images are in the wrong place. And the 'Watchlist' is totally missing: -

 

LS570T.jpeg

 

By contrast, the NOW TV UI on my LG 60PH660V (which runs a later version of the NetCast OS), has everything in the correct place: -

PH660V.jpeg

 

@NOWTV-TeamMembers: Can the developement team look into this please?

 

 

Cheers


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.26.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


Occasional Poster
Posts: 6
Registered: ‎26-11-2016

Re: My TV on LG now tv app

Hi SeeMoreDigital

 

Thanks for this. 

 

I have also sent an email to the Now TV Technical department.

 

Let's hope they come up with a quick fix.

 

 

NOW TV Team
Posts: 502
Registered: ‎07-04-2016

Re: My TV on LG now tv app

Hi @SeeMoreDigital

 

 

I have sent the URL of this thread to some of the guys to see if they can help or not. Probably get picked up on Monday.

 

Cheers

Eddie

Eddie-M
Now TV Team Member Smiley Happy


Highlighted
Occasional Poster
Posts: 3
Registered: ‎02-12-2014

Re: My TV on LG now tv app

I think everything is still there, but it all goes down Ina diagonal. If you press right while in Continue Watching, it goes to the bottom right box, press right again, and they appear to move diagonally up to the left. Press down then Ok, and while you can't see where the highlighted box is, it opens the first thing in your "My TV" list.....
Occasional Poster
Posts: 6
Registered: ‎26-11-2016

Re: My TV on LG now tv app

Mine is completely stuck on Continue Watching. I can't even get to my Watchlist. Looking forward to that fix...

Occasional Poster
Posts: 6
Registered: ‎26-11-2016

Re: My TV on LG now tv app

As of tonight, the problem seems to have been fixed on my LG TV.

Elite 2
Posts: 3,558
Registered: ‎10-12-2014

Re: My TV on LG now tv app


Nemo_i wrote:

As of tonight, the problem seems to have been fixed on my LG TV.


@Nemo_i

 

That's good news, sounds like LG / NowTV have issued a software patch fix for the app Smiley Happy

Champion 4
Posts: 7,836
Registered: ‎31-12-2013

Re: My TV on LG now tv app


Nemo_i wrote:

As of tonight, the problem seems to have been fixed on my LG TV.


That's good to here...

 

Can you please confirm the current NOW TV 'app' version?
[Which can be found by launching the NOW TV app then visiting: My Account and looking 'top right' of the screen...]

 

 

Cheers


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.26.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


Occasional Poster
Posts: 6
Registered: ‎26-11-2016

Re: My TV on LG now tv app

The LG Now TV app number has changed from 2.24.1 to 2.25.0 - and works just fine.