23-02-2016 17:08
Can't sign in to my now TV account on my lg DVD player. It's a registered device, I have a current entertainment pass but when I try to sign in it says session token missing. My other devices are working fine.
Solved! Go to Solution.
24-02-2016 10:13
NOW TV have posted a service status about this issue here
If you go to the post and click Topic Options > Subscribe (you'll need to be signed in to do this) then you should receive an email when there is any news on this issue.
01-06-2015 24:04
hello
apologies for tagging onto this post but cannot work out how to create a new post frommy kindle 🙂
I m getting the meesage unable to find stream for a number f grams from my lg bp780
any suggestions ?
Mark
02-06-2015 16:29
Hi @Anonymous User,
Thanks for posting.
I understand your having an issue with your LG device, from the model number I'm guessing it's a Blu Ray Player.
Can you please let me know what you are trying to watch when this error pops? Can you please make sure your device is up to date and running the latest software?
Are you also able to let us know if you experience this issue on any other device?
Thanks,
Karl
NOW TV Team
02-06-2015 20:23
23-02-2016 18:01
@Anonymous User wrote:...but when I try to sign in it says session token missing. My other devices are working fine.
When you log onto this forum and visit the 'My Account' area and access 'Manage Devices', is your LG disc player listed?
What's your LG televisions 'model number'?
23-02-2016 18:33
Yes its listed, its just started happening today, have been using it for a couple of months with no problem itsca lg bp645
23-02-2016 20:19
The same has happened to me and my LG DVD cinema surround set-up. It was working fine on Saturday, but this evening I find that I am logged out and it won't let me log back in. I've changed my password and now I can log-in but the message on-screen is that NOW is unable to use my ,session token'?
23-02-2016 20:39
Hmmm...
I'm aware that the Now TV app was recently upgraded for (some) LG televisions, maybe it was extended to other LG devices too!
Can you guys confirm your devices NOW TV 'app' version?
Cheers
23-02-2016 22:13
3.7.9 was 3.7.8 before the problem.
23-02-2016 20:05
Yes its listed, its just started happening today, have been using it for a couple of months with no problem itsca lg bp645