Log in problems with now tv on my lg DVD player

[Anonymous User]

Can't sign in to my now TV account on my lg DVD player. It's a registered device, I have a current entertainment pass but when I try to sign in it says session token missing. My other devices are working fine.

[Anonymous User]

 hello 

apologies for tagging onto this post but cannot work out how to create a new post frommy kindle 🙂

I m getting  the meesage unable to find stream for a number f grams from my lg bp780

any suggestions ?

Mark

[Karl-F]

Hi @Anonymous User, 

Thanks for posting. 

I understand your having an issue with your LG device, from the model number I'm guessing it's a Blu Ray Player. 

Can you please let me know what you are trying to watch when this error pops? Can you please make sure your device is up to date and running the latest software? 

Are you also able to let us know if you experience this issue on any other device? 

Thanks, 

Karl

NOW TV Team 

[Anonymous User]

Hi Karl
Yes it is a bluray player the software is up to date.

The problem was only with the deadliest catch on discovery and happened after selecting watch now the loading asterisk would appear for a few seconds followed by the message saying it was unable to find the stream

You'll notice all of the above is in the past tense, the program played this evening

I do still have my nowtv box but did not try playing the program on that prior to the issue resolving itself

Best regards

Mark

[SeeMoreDigital]

---

@Anonymous User wrote:

...but when I try to sign in it says session token missing. My other devices are working fine.

---

When you log onto this forum and visit the 'My Account' area and access 'Manage Devices', is your LG disc player listed?

What's your LG televisions 'model number'?

[Anonymous User]

Yes its listed, its just started happening today, have been using it for a couple of months with no problem itsca lg bp645

[Anonymous User]

The same has happened to me and my LG DVD cinema surround set-up. It was working fine on Saturday, but this evening I find that I am logged out and it won't let me log back in. I've changed my password and now I can log-in but the message on-screen is that NOW is unable to use my ,session token'?

[SeeMoreDigital]

Hmmm...

I'm aware that the Now TV app was recently upgraded for (some) LG televisions, maybe it was extended to other LG devices too!

Can you guys confirm your devices NOW TV 'app' version?

Cheers

[Anonymous User]

3.7.9 was 3.7.8 before the problem.

[Anonymous User]

Yes its listed, its just started happening today, have been using it for a couple of months with no problem itsca lg bp645

[Anonymous User]

Same problem here. This is on my LG blue-ray player. The app version is 3.7.9

Are there any developments?

[Anonymous User]

Its happening on my LG BP640 blu ray player as well, says session token missing, how do i find out what version of Now TV I have?

[Anonymous User]

Not working here either on our lg DVD player

[Anonymous User]

Also having this problem on my LG home cinema system. App version says 3.7.9. Oddly my LG TV is working fine that says version 1.3.15. The TV has the new style UI (with the categories on the left) whereas the home cinema is the older style with categories at the bottom. Is everyone with this problem using the old style with categories at the bottom?

[Simon-J]

Hi @Anonymous User,

There was an issue for a number of users on LG devices - this should have now been resolved please let u know if you still have any issues.

Thanks

Simon

NOW TV Team

[Anonymous User]

for the last few weeks every time i open now tv i have to login,

and since yesterday i have been unable to view anything at all on my tv yet it works on my daughters laptop fine.

---

@Simon-J wrote:

Hi @Anonymous User,

There was an issue for a number of users on LG devices - this should have now been resolved please let u know if you still have any issues.

Thanks

Simon

NOW TV Team

---

[Anonymous User]

Hi @Anonymous User

Thanks for your post and sorry about the delayed reply.

You mentioned you can sign in on your daughters laptop, can you also play anything out?

On your LG device, what is the exact error message/code you receive? Are you currently in the UK? (Thanks @SeeMoreDigital 🙂 )

Birgit

NOW TV Team

[SeeMoreDigital]

---

@Anonymous User wrote:

On your LG TV, what is the exact error message/code you receive? Are you currently in the UK?

Birgit

NOW TV Team

---

Hi Birgit,

Just to confirm... These guys are having problems accessing the Now TV service using their LG Blu-ray disc players. Not LG televisions  

Cheers

[Anonymous User]

Hi I have an LG bh7430p home cinema system and today I have noticed the now tv app is missing from the premium section of my blu ray player. Can you help? 

[Anonymous User]

Hi all, same problem as everyone else. Version 3.7.9 only had problems since today.

[Anonymous User]

Same problem here I'm afraid, LG blu Ray smart player 😕