Lg tv error code

[Anonymous User]

Now TV was working until earlier today. Now it displays error code 2003. It seems to have happened after an update of sorts as now TV is displayed differently.

It's on a smart LG tv not sure of the model.

Can some one help?

[Anonymous User]

Can someone from now TV please help as my kids are driving me mad!!!!!!!!!!! And I don't want to pay for something I'm not getting!

[Anonymous User]

Frustrating I can't call nowtv..... When will this be sorted, I'd like some money back for the service I'm paying for but can't access!!!!

[Anonymous User]

I also tried Iniatialisation of Premium as sugested but it is still not working!

[Karl-F]

Hi @Anonymous User @Anonymous User @Anonymous User

Thanks for getting in touch with us here at NOW TV. 

Can you please try factory resetting the TV and then making sure all the updates are up to date? 

Once you have updated the TV, can you please turn off and unplug the TV for a few minutes, and then turn it back on again. 

Please let us know how you get on. 

Thanks, 

Karl

NOW TV Team

[Anonymous User]

I have just tried this and it didn't work have now been without service for 5 days and not very happy!

[Anonymous User]

Hi @Anonymous User

Thank you for your post

There is a known error on LG which is showing error 2003.

I have passed your account to our technical team who will be in touch once the error has been fixed

Regards

Sue

NOW TV Team

[Anonymous User]

Its now been over 2 weeks since I first reported the error code 2003 with my Lg TV on the 14/10/2015. 

I have done the live chat and contacted you by e-mail, I have restarted my router and TV (so many times now) ,redone initialization (repeatedly)of premium, software up date on my TV  (again how many times until you can make it work), rang LG and did a factory reset on my TV they say it is your app causing the problem.

I have been told by live chat that I will be contacted by the technical team This has not happened just an automatic response asking if the problem has been resolved and the number 01007426  The problem  has not been resolved. 

This has has all happened since you updated your app. Please can you sort this out as I am paying for something that has not been resolved.... . I have already given my LG TV model number, connectivity and isp but here goes YET again

LG model number TM2792S

ISP Virgin

Connection Ethernet cable from router

If you are not able to resolve quickly I will expect a full refund for this month. Many thanks

[Anonymous User]

Still not working on mine. Also have the same issue as above, cannot log off as just says null and when I click 'sign out' just doesn't do anything. 4 days now why hasn't anything been done to fix this????

[Anonymous User]

Hi @Anonymous User

Thank you for posting, very sorry for the issues. Can you try these steps for me as they have worked for customers. Please try the initialisation of app steps for me first.

Cheers

Ranj

NOW TV Team

[Anonymous User]

Sorry I just tried this and it still doesn't work