I have no experience with LG TVs except one, and that one I did not like, anyway I was wondering what version of the LG OS are Adam's LG TVs running.
I'm guessing that the 60" LG is running an OS compatible with the Now TV app while the 42" LG is not.
@Anonymous User try updating your software. If that doesn't work try a reset on the TV.
Whether an LG television supports the NOW TV app depends on its UK model number.
I currently have three (old model) LG televisions with GUI's that look like this, which run NetCast OS (4.0 or higher): -
By contrast new model LG televisions have GUI's that look like this, which run webOS. Which is already up to version 3: -
Hi and welcome to the forum @Anonymous User,
Sorry to hear you're having problems. In order to help you, can you please provide the following information: -
Sufficed to say, the more detailed information you are able to provide, the easier it will be for us and/or the NOW TV developers to work out a solution for you!