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Anonymous User
Not applicable




Everytime i try to use the Now TV app on my LG smart tv I have to sign in.


This never used to happen, and is becoming annoying.


Is there something I can do that will make it remember my sign in details?




Legend 5
Legend 5

Hi @Anonymous User,


In order to help you, can you please provide the following information: -

  • What's your LG televisions 'Model/Type' number and 'Software Version' number?
    [Which can be found via: Support '?' -> Product/Service Info.]
  • What's your NOW TV 'app' version?
    [Which can be found by launching the NOW TV app then visiting: My Account and looking 'top right' of the screen...]
  • Have you tried your LG televisions 'Intialization of App' option (if available on your model)?
    [Which can be found via: Support '?' -> Initialization of App]
  • How is your LG television connected to the internet. Is it via a wired or wireless (WiFi) ethernet connection?
  • Do other 'apps' such as BBC iPlayer work okay on your LG television?

Sufficed to say, the more detailed information you are able to provide, the easier it will be for us and/or the NOW TV developers to work out a solution for you!



Anonymous User
Not applicable



Thanks for your reply.


The tv model is 47LA660V-ZA 

Software version 04.28.12


NOW TV App version is 2.12.1


TV connected to internet via wired ethernet connection. All other apps are working fine.


I have tried the intialization of App option but still the same.


Look forward to hearing from you in due course