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NOW TV Team
Posts: 190
Registered: ‎11-07-2016

Re: LG Blueray DVD not playing content

Hi Guys, we have had an update from our technical team, and the have said the team are still investigating this, and we have sent extra details to them, we hope to have another update very soon.

 

we do apologise for any inconvenince caused.

Thanks
Nadine-K
The Now TV Team Smiley Happy
NOW TV Team
Posts: 190
Registered: ‎11-07-2016

Re: LG Blueray DVD not playing content

@spider1 @Epolo @Andyc2004uk @SteppyB @JasHes33

 

HI guys, the investigation team have said they have now escalated this to LG company, they ask can you guys confirm what firmware version of your blu ray player is currently on? 

Thanks
Nadine-K
The Now TV Team Smiley Happy
Occasional Poster
Posts: 2
Registered: ‎01-08-2017

Re: LG Blueray DVD not playing content

@Nadine-K My BluRay Player says this:

SW version: BD24.065.60809.C
Driver version: H16SON0100

and the NowTV app version is 4.5

Many thanks for looking into this.
Contributor 1
Posts: 7
Registered: ‎27-07-2017

Re: LG Blueray DVD not playing content

@Nadine-K

 

My BluRay player says this:

Main Ver: BD.24065.60809.C

Servo Ver: H16SO100

 

Now TV app version 4,5

 

Thanks 

Contributor 1
Posts: 7
Registered: ‎25-07-2017

Re: LG Blueray DVD not playing content

I have had an email telling me the problem has been resolved. It hasn't.

 

Can someone please tell me how to find the firmware information required?

 

Thank you.

Contributor 1
Posts: 7
Registered: ‎27-07-2017

Re: LG Blueray DVD not playing content

Hi @spider1

 

It definitely has not been resolved. 

 

To find info:

1) On BluRay player, click  on Settings icon

2) You'll see page with following options: Network, Display, Language, Audio, Lock, Others.

3) Choose Others.

4) You'll see the following: Quick Start, Auto Power Off, Initialize, Software, Daylight Saving Time, Terms of Service.

5) Click on Software. You'll see Information, OSS Notice, Update.

6) Click on Information.

7) You'll see Software Information, with Main Ver and Servo Ver. Thats the info you need.

 

For the Now TV app version. WHen I first press on the Now TV app and its turning on, theres a number bottom right of screen. Mine says 4.5. 

 

Cheers

NOW TV Team
Posts: 190
Registered: ‎11-07-2016

Re: LG Blueray DVD not playing content

Thanks guys, il pass this on now Smiley Happy

Thanks
Nadine-K
The Now TV Team Smiley Happy
Highlighted
Contributor 1
Posts: 7
Registered: ‎25-07-2017

Re: LG Blueray DVD not playing content

Thanks JasHess33.

 

My blu-ray player is: LG BP255

Main ver: BD.24065.60809.C

Servo ver: H16SON0100

Now TV app: 4.5

 

 

First Poster
Posts: 1
Registered: ‎14-08-2017

Re: LG Blueray DVD not playing content

Just paid for the 6 month pass. Have the same blu ray as others have mentioned. And getting the same problem. I could buy a now tv box. And add another remote to the 7 thousand I have in the house. Or someone could fix a service being offered. Failing that I assume I can get a refund on what I have paid. If I wanted to watch GoT on a tiny tablet screen with tinny sound I'd use the in laws sky go
Occasional Poster
Posts: 3
Registered: ‎16-08-2017

LG Blu ray not streaming, App issue?

Anyone had any issues with their LG Blu ray not playing Now Tv app?
It was working fine during free trial. Now I can seem to browse but not actually watch the show. I have to watch via my iPhone.
I've tried updating software, resetting and unplugging etc. Any advice would be appreciated