cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

LG Blueray DVD not playing content

Hi, just bought an LG DVD comprible with NOW TV, worked fine for the past couple of days but today we ca brows but it wont play it just goes to black sceen.

are there any reported similar issues?
81 REPLIES 81
Anonymous User
Not applicable

Hi Guys, we have had an update from our technical team, and the have said the team are still investigating this, and we have sent extra details to them, we hope to have another update very soon.

 

we do apologise for any inconvenince caused.

Anonymous User
Not applicable

@Anonymous User @Anonymous User @Anonymous User @Anonymous User @Anonymous User

 

HI guys, the investigation team have said they have now escalated this to LG company, they ask can you guys confirm what firmware version of your blu ray player is currently on? 

Anonymous User
Not applicable

@Anonymous User

 

My BluRay player says this:

Main Ver: BD.24065.60809.C

Servo Ver: H16SO100

 

Now TV app version 4,5

 

Thanks 

Anonymous User
Not applicable

I have had an email telling me the problem has been resolved. It hasn't.

 

Can someone please tell me how to find the firmware information required?

 

Thank you.

Anonymous User
Not applicable

Hi @Anonymous User

 

It definitely has not been resolved. 

 

To find info:

1) On BluRay player, click  on Settings icon

2) You'll see page with following options: Network, Display, Language, Audio, Lock, Others.

3) Choose Others.

4) You'll see the following: Quick Start, Auto Power Off, Initialize, Software, Daylight Saving Time, Terms of Service.

5) Click on Software. You'll see Information, OSS Notice, Update.

6) Click on Information.

7) You'll see Software Information, with Main Ver and Servo Ver. Thats the info you need.

 

For the Now TV app version. WHen I first press on the Now TV app and its turning on, theres a number bottom right of screen. Mine says 4.5. 

 

Cheers

Anonymous User
Not applicable

Thanks guys, il pass this on now 🙂

Anonymous User
Not applicable

Thanks JasHess33.

 

My blu-ray player is: LG BP255

Main ver: BD.24065.60809.C

Servo ver: H16SON0100

Now TV app: 4.5

 

 

Anonymous User
Not applicable

@Anonymous User My BluRay Player says this:

SW version: BD24.065.60809.C
Driver version: H16SON0100

and the NowTV app version is 4.5

Many thanks for looking into this.
Anonymous User
Not applicable

Just paid for the 6 month pass. Have the same blu ray as others have mentioned. And getting the same problem. I could buy a now tv box. And add another remote to the 7 thousand I have in the house. Or someone could fix a service being offered. Failing that I assume I can get a refund on what I have paid. If I wanted to watch GoT on a tiny tablet screen with tinny sound I'd use the in laws sky go
Anonymous User
Not applicable

Anyone had any issues with their LG Blu ray not playing Now Tv app?
It was working fine during free trial. Now I can seem to browse but not actually watch the show. I have to watch via my iPhone.
I've tried updating software, resetting and unplugging etc. Any advice would be appreciated