04-01-2014 22:44 - edited 04-01-2014 22:45
16-04-2014 21:37
I have the LG tv app and when we watch Now TV it can buffer 30-40 times during a 30 minute program even though we have a stream in excess of 30MB and noone is on the internet. We have the latest version of app. We are considering not continuing with it at the next renewal date.
Do sky have any suggestions?
17-04-2014 12:39
Hi Canderson1,
Thanks for getting in touch, and informing us of this issue.
In order for us to look into this, we will need to gather some more information from you, if you could please answer the following questions, we'll be able to pass this on to our LG Team.
We look forward to hearing from you. We hope that with your help we'll be able to try our best to get these issues ironed out.
Thanks,
Karl
08-11-2014 14:22
08-11-2014 15:51
Hi @Anonymous User
I am very sorry to hear you're having issues with the NOW TV app. Can you try a wired connection (if you're not already) as it can be a more stable connection.
Also can you try re-booting the router or changing the router channel. Finally can you make sure no other device is using the wifi connection. I hope this helps.
Thanks
Ranj
NOW TV Team
08-11-2014 18:20
Ranj
Such action is neither practical for me neither should it be neccessary. I have previously tried all recommended options.....the problem, as is obvious from the numerous posts rests with now tv........are you able to arrange refund for me for today as i paid £7 and missed the rugby with new zealand. This product is not fit for purpose.
08-11-2014 19:15
Hi @Anonymous User
I'm sorry to hear that. I will send you an e-mail very shortly.
Thanks
Ranj
NOW TV Team
12-03-2014 11:56
Hi
I am having the exact same issues regarding streaming quality. when you speak to an adviser all they suggest is upodating firmware and checking your internet connection. I have superfast fibre broadband and I can sgtream HD content all day long via Netflix/Amazon Prime Video etc but the moment I stream NOWTV it instantly drops from 3100 too 300 stream quality.
Judging by the abundance of community feedback this remains an issue between LG and NowTV. I am currently on a 3 month trial due to having a pass when I purchased my LG Tv
I use an xbox 360 in another room further away from the router and it has no technical issues whatsoever.
I have just been on a live chat with NowTv who informed me the technical team are looking into the issues and it should be rectified shortly.
Quite frankly if issues are not resolved by the end of my 3 month trial I will be cancelling.
In this day and age, issues like this are normally rectified within hours/days but judging by some posts on here it has been on-going for months.
Im not holding out for a miracle. The money that SKY use to invest and maintain their services is phenomenal and I would think they would want this issue sorted as soon as possible so they do not lose customers.
A very disgruntled NOWTV customer
29-03-2015 22:57
30-03-2015 15:23
Hi @Anonymous User
Thanks for your post and updating us on your issue.
I understand that you ar experiencing similar issues with your LG Device. I'm sorry to see that this has been an ongoing issue for you.
Could you kindly tell me the troubleshooting steps you have used to recify this problem?
If you could kindly try the following steps below that would be fantastic!
1. Move the router closer to your TV
2. Make sure that not too many devices are not using the same internet network as this can cause buffering issues. So please try disconnecting the devices from the internet.
3. Reboot your router
Let us know how you get on.
Thanks
Ruth
NOW TV Team
30-04-2015 20:34