LG 40LF590V NOWTV app showing 1/4 of the programme, top left of picture issues.

[Anonymous User]

As previously added to a post by Jay787, I have an issue on the above TV, a SMART LG tv using webOS.

Bith the TV and the NOWTV app are up-to-date, but many programmes appear as only showing the top left of the programme.

[video]

This has just been reported to NOWTV, and they are investigating the issue, but the issue doesn't happen with NETFLIX/AMAZON apps as provided by LG. They also haven't happened with any other app or kive tv from the LG app list, only with NOWTV.

I am running the following software:

NOWTV V1.3.15
LG 49FL590V    webOS TV s/w v 03.11.45   Wireless internet connection.

I am gratefulto anyone (including NOWTV) wh can suggest a resolution to this, as NOWTV is not really watchable.
LG have been contacted, and directed me to NOWTV for a solution.

Once this is resolved I will post here.

Sng

[Anonymous User]

Hi @Anonymous User, @Anonymous User and @Anonymous User

This issue has been highlighted to our technical team who will get this looked into.

Hopefully it'll be sorted as soon as possible.

Sorry to any inconvenience caused.

Birgit

NOW TV Team

[Anonymous User]

Hi zbirgit,

its not far short of 1 year now, and I have had absolutely no communications from NOWtv, and my problems continue.

is this really the sate of play at nowTV?

its ok having a work around, but it's not great is it?

come on, let us know what's going on with some resolution....

[Anonymous User]

I am having exactly the same issues

[Anonymous User]

Hi, it would be good if you can contact NOWTV too....  maybe we can get a speedy resolution! 🙂

[Anonymous User]

I'm still having issues

[SeeMoreDigital]

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@Anonymous User wrote:
I'm still having issues

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What's your LG televisions 'model number' and 'Software Version'?

Cheers

[Anonymous User]

Hi all,

Just wanted to let you know that our tech teams are on it. I do hope they can get this sorted in no time.

Very sorry for the inconvenience caused and we appreciate your patience.

Birgit

NOW TV Team

[Anonymous User]

Hi any news on this? It's intermittent but obviously I'm paying for a service I can't always use

[Anonymous User]

This same issue has been happening to me as well with the same lg tv as the OP. This issue has happened since I purchased the tv last month and the only way to watch nowtv is with a laptop and hdmi cord. Please get this fixed as soon as possible as I love the nowtv product.

[Anonymous User]

Hi @Anonymous User @Anonymous User

Thanks for getting in touch with us.

We're still working on finding a fix for this issue.

Apologies for any inconvenience this may have caused. Our tech boffins are still hard at work.

Thanks,

Rob

NOW TV Team