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First Poster
Posts: 1
Registered: ‎10-09-2016

Displaying on half the screen - LG TV - NowTV App

Hi All,

 

I'm getting extremely frustrated with this NowTV app. When attempting to load a movie/tv show for the first time in the day (generally after work), the video only displays half of the video (top half). This leaves the top half of my tv black. I assume the trigger is when the tv is turned off and on. 

 

The fix to it is either:

- Going in and out of the app, resuming the video and waiting X number of minutes

Or

- After some sort of data being received which causes the display to render correctly, again after X number of minutes

 

It feels like a software bug/startup issue and periodically the app will receive a trigger which causes it to sort itself out.

 

Spec:

NowTV App: 2.0.7

LGTV: 49" webOS TV LF590V running v03.15.02

 

Champion 4
Posts: 8,235
Registered: ‎31-12-2013

Re: Displaying on half the screen - LG TV - NowTV App

[ Edited ]

Hi @Dan05011991,

 

As you can see your post has been moved into this existing topic about the same subject...

 

According to LG's web site the latest software for your 49LF590V television is 03.15.25 Released 11 October 2016. And the latest version of the NOW TV app is 2.17.3.

 

 

Cheers


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


Occasional Poster
Posts: 3
Registered: ‎09-12-2015

Re: LG 40LF590V NOWTV app showing 1/4 of the programme, top left of picture issues.

Have these issues been resolved somehow? Having problems with my WebOS equipped LG TV too. Fine if watching something over 10 minutes however when my daughter watches Peppa Pig it zooms right in to the image and is unwatchable. Currently exiting out of the app and re-entering solves the issue for the current episode however it zooms in again when the next episode starts. Seems to happen intermittently on certain shows (Peppa/Paw Patrol). Movies and Entertainment are generally fine.

LG TV software and Now TV app software are up to date.

 

No issues with Netflix/Amazon/Google apps

 

Thanks,

 

Champion 4
Posts: 8,235
Registered: ‎31-12-2013

Re: LG 40LF590V NOWTV app showing 1/4 of the programme, top left of picture issues.

Hi @Bluecorn,

 

Can you please confirm the following information: -

  • What's your LG televisions 'Model/Type' number and 'Software Version' number?
    [Which can be found via: Support '?' -> Product/Service Info.]
  • What's your NOW TV 'app' version?
    [Which can be found by launching the NOW TV app then visiting: My Account and looking 'top right' of the screen...]
  • If you have an NetCast OS based LG television, have you tried its 'Intialization of App' option?
    [Which can be found via: Support '?' -> Initialization of App]
  • If you have an webOS based LG television, have you tried deleting and re-installing the NOW TV app?
  • How is your LG television connected to the internet. Is it via a hard-wired or wireless (WiFi) ethernet connection?

 

Cheers


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


Highlighted
Occasional Poster
Posts: 3
Registered: ‎09-12-2015

Re: LG 40LF590V NOWTV app showing 1/4 of the programme, top left of picture issues.

What's your LG televisions 'Model/Type' number and 'Software Version' number?

LG LF590V
03.21.05

What's your NOW TV 'app' version?

2.27.0

If you have an NetCast OS based LG television, have you tried its 'Intialization of App' option?

Is WebOS

If you have an webOS based LG television, have you tried deleting and re-installing the NOW TV app?

Have tried re-installing app and factory reset

How is your LG television connected to the internet. Is it via a hard-wired or wireless (WiFi) ethernet connection?

Have tried both (makes no difference)

Thanks
Occasional Poster
Posts: 3
Registered: ‎09-12-2015

Re: LG 40LF590V NOWTV app showing 1/4 of the programme, top left of picture issues.

Hi SeeMore, any ideas??