Keep losing sound

[Anonymous User]

Keep losing sound on my LG smart tv only when watching films on Now Tv and my stream quality is 4685 help because it's driving me mad.

[Anonymous User]

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@Anonymous User wrote:
Keep losing sound on my LG smart tv only when watching films on Now Tv and my stream quality is 4685 help because it's driving me mad.

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@Anonymous User

Hi Darren, is this through the app have you tried any other device to see if it may be a TV issue?

some troubleshooting steps you can follow to help and resolve this is to pause the movie on the app for a few seconds and then press play, Rewind by a few minutes and then play it again, stop and exit what you're watching and then restart it 

Hope this helps.. 

The Nowtv Team 🙂 

[SeeMoreDigital]

Hi @Anonymous User,

What's the model number of your LG 'smart' television? And are you using its in-built NOW TV app? 

If-so, what's its 'software version' number?

Cheers

[Anonymous User]

Yes I'm watching on the tv app. My tv is 47LB650V-ZN software Version 05.05.35.

[Anonymous User]

Yes I'm watching nowtv on the app and it only happens when I'm watching films on the app never happens when I'm watching the tv through my sky box .

[Anonymous User]

I shouldn't have to keep stopping pausing exit rewind etc..... at £10 p/m.

[SeeMoreDigital · Accepted solution]

Hi @Anonymous User,

Well that should not be happening. I also view NOW TV content using an webOS based LG television and very rarely have problems.

How is your 'smart' television connected to the internet. Is it via a hard-wired or wireless (WiFi) ethernet connection?

Cheers

[Anonymous User]

It's connected by wireless wifi I think I should get a ethernet cable? Cheers