14-02-2015 19:50 - edited 14-02-2015 19:51
When I login on the LG tv it says that there is a problem with the username and password, I have tried it over 10 times now and it won't work however I have managed to log on first time via the computer. I am checking each time that it is correctly typed in but it won't work. We have been using the free trial and we have 8 days left. It has worked fine until now. Please help!
07-05-2016 21:10
@Anonymous User wrote:
Netflix and bbc I Player work
Perhaps you NOW TV app requires updating and/or has become unstable.
I suggest you try the following: -
With any luck everything should be normal from now on...
And please let us know how you get on?
Cheers
08-05-2016 16:45
10-05-2016 14:07
Hi @Anonymous User
Same questions as I asked @Anonymous User above ?
If you are within the UK a reset of your router might also help or speak with your Internet provider to see if they can help.
Thanks
Andy
10-05-2016 18:00
20-07-2016 7:53
Now TV has been working absolutley fine on all other devices, but suddenly has stopped working on our LG TV. It logged out once, and since then will just not let us log in, no error message, the 'log in' button is just greyed out. The login details are all correct and as I said it works on everything else. Any advice would be greatly appreciated. Thank you
20-07-2016 10:12
Hi and welcome to the forum @Anonymous User,
In the interest in collecting information: -
Cheers
20-07-2016 19:55
20-07-2016 20:29
Hi @Anonymous User,
Have you had NOW TV working before on your LG television. Or are you a new customer?
Cheers
20-07-2016 21:10
20-07-2016 21:28
@Anonymous User wrote:
I have been a customer for about 18 months and have had no previous issues. It has stopped working in the past week
Hi @Anonymous User,
Are other apps such as BBC iPlayer still working okay on your LG television?
I'm aware of people having issues connecting to the NOW TV service on their LG televisions using WiFi, which is usually remedied by re-booting their WiFi router and allowing the TV to select a new WiFi channel... Perhaps this is something you can try?!
Personally I'm not a fan of WiFi so if it's anything more technical.... "I'm out!" 😉