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Anonymous User
Not applicable

‎14-02-2015 19:50 - edited ‎14-02-2015 19:51

I can't login to my now account on LG tv but I can on the computer.

When I login on the LG tv it says that there is a problem with the username and password, I have tried it over 10 times now and it won't work however I have managed to log on first time via the computer. I am checking each time that it is correctly typed in but it won't work. We have been using the free trial and we have 8 days left. It has worked fine until now. Please help!

137 REPLIES 137
Anonymous User
Not applicable

‎07-05-2016 12:19

Same problem as katerth92

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Anonymous User
Not applicable

‎07-05-2016 12:51

Just started happening last night and again this morning
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Legend 5
Legend 5

‎07-05-2016 13:21

@Anonymous User wrote:
Just started happening last night and again this morning

What model of LG television do you have? And how is it connected to the internet. Is it via a wired or wireless (WiFi) ethernet connection?

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Anonymous User
Not applicable

‎07-05-2016 13:30

Hi, just signed up to now tv but can't get it to work on our smart tv, even though we have a now tv app, it won't work.  Can't get it to work on the internet browser - a message about 'silverlight' comes up... Please advise what we can do! (Works ok on our tablets)

Tia

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Legend 5
Legend 5

‎07-05-2016 13:37

Hi @Anonymous User I noticed you said "smart TV"  rather than LG TV.  Can I check you are using an LG Smart TV and also trying to watch via the Now App not via the internet on the TV?  If you are close enough to your router I would recommend for an LG TV you use an ethernet connection they seem to like it better than wifi.  

Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
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Anonymous User
Not applicable

‎07-05-2016 14:43

Hi

It is a LG Smart Tv... have tried the app and via the Internet (which works
ok and is wireless) tv opp. End of house to router, so wires not an option.
Sky box worked ok here, so does this tv.

Thanks v much
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Legend 5
Legend 5

‎07-05-2016 14:51

@Anonymous User wrote:

It is a LG Smart Tv... have tried the app and via the Internet (which works ok and is wireless) tv opp. 

 

In the interest in collecting information: -

  • What's your LG televisions 'model number'?
  • Do other 'apps' such as BBC iPlayer work okay on your LG television?

 

 

Cheers

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Anonymous User
Not applicable

‎07-05-2016 19:17

Lg smart TVs model 42lb650v-zn wireless
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Legend 5
Legend 5

‎07-05-2016 20:00

@Anonymous User wrote:
Lg smart TVs model 42LB650V-ZN wireless

That particular model runs WebOS, which is LG's newest operating system. And as far as I know there's been no reported issues with your model.

 

Do other apps such as BBBC iPlayer work ok?

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Anonymous User
Not applicable

‎07-05-2016 20:40

Netflix and bbc I Player work
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