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Anonymous User
Not applicable

‎22-01-2017 17:23

Freezing and crashing

I'm trying to watch the Chelsea game and the picture is constantly freezing and jumping , then crashes completely forcing me to reload the nowtv app all the time.Absolutely infuriating !
0
5 REPLIES 5
SeeMoreDigital
Legend 5
Legend 5

‎22-01-2017 17:27

Hi @Anonymous User,

 

Sorry to hear you're having problems. First things first: -

  • What's the make and model number of the device(s) you're using to access and play NOW TV content?
    [ie: a NOW TV 'black' box, a NOW TV 'white' box or a NOW TV 'Smart' box. Or a 'Games Console' of some type, a 'Set Top Box' of some type, a 'Smartphone' of some type, a 'Tablet' of some type, a 'Windows PC', a 'Mac' computer or another type of device]
  • What things have you already tried to get your NOW TV playback device working again?

Sufficed to say, the more detailed information you are able to provide, the easier it will be for us NOW TV forum members and/or a NOW TV Team member to work out a solution for you!

 

Cheers

0
Anonymous User
Not applicable

‎22-01-2017 17:46

It's an LG smart TV. 55LM760T
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Anonymous User
Not applicable

‎22-01-2017 17:54

Rebooted it several times but keeps happening
0
SeeMoreDigital
Legend 5
Legend 5

‎22-01-2017 18:16

In response to Anonymous User's comment

Hi again @Anonymous User,

 

According to LG's web site, the newest software for you LG television is v04.62.12 released 12 Dec 2016. Is this what you have installed?

 

If your problems persist, much as I hate to say it, it sounds like you'll have to perform a 'factory reset' (which can be found via the 'Option' setting).

 

I have to do it every-so often on my LG TV's when they become unstable. Which usually occurs after a couple of software updates!

 

Sufficed to say, a factory reset means you'll have to re-tune all your TV channels and you'll loose all your pre-sets. So make a note of them before you give it a go!

 

 

Cheers

 
Anonymous User
Not applicable

‎18-02-2017 20:43

I'm having a similar problem trying to watch sky channels on the entertainment pass. Router reset, factory reset, initialisation of app have all failed to fix this.

 

If you manage to find a fix can you let me know?