19-11-2014 22:14
22-11-2014 15:18
22-11-2014 15:51
22-11-2014 16:15
22-11-2014 16:47
Hi @Anonymous User
Sorry to hear you're still experiencing the problem.
Could you please also click here and ensure that you've tried every step that's listed.
This may help with the buffering you're experiencing on the LG TV.
Additionally, please ensure you've updated your LG TV firmware to the latest version and checked for updates with the NOW TV app.
Thanks,
Steve
NOW TV Team
22-11-2014 17:28
23-11-2014 16:00
Hi @Anonymous User ,
Thanks for posting.
To update the app please go to "Settings > Support > Update software"
Thanks
Simon
NOW TV Team
24-11-2014 17:49
23-12-2014 11:35
Hi,
It seems the problem is with the LG (42LB650V Smart 3D 42" LED TV ) Now TV app only.
I have Roku box and its plugged into a 55" samasung TV and the quality is much much better than the LG. The Roku connects to router as wifi as well as LG. I thought the quality will even deteriorate on larger screens but Now TV app on Roku is doing remarkably well.
My broadband speed isn't that good 3.5Mbps and on LG Now TV when pused displays 3100 as quality. Roku box dont show any number when paused. Also i note the BBC iPlayer also streams fine HD quality on the LG TV even at my low bradband it doesnt judder, occasionally it buffers but not often.
So I can only think its something to do with the Now TV app on LG TV.
All my tests were done while no one else using my internet and only one device was streaming at a time.
Any thoughts please?
Thanks in advance
Sanj
08-04-2016 17:14
I don't have an LG TV but I do have an LG BlueRay player! Stream quality 284 comes up every time I watch Sky Sports. iPlayer, Amazon Prime etc are all perfect. I have just done an update on the player - but no difference. I have set the resolution to both Auto and 720 - no difference. I have 60Gb download so that can't be an issue. Help please?
08-04-2016 19:32
@Anonymous User wrote:I don't have an LG TV but I do have an LG BlueRay player! Stream quality 284 comes up every time I watch Sky Sports. iPlayer, Amazon Prime etc are all perfect. I have just done an update on the player - but no difference. I have set the resolution to both Auto and 720 - no difference. I have 60Gb download so that can't be an issue. Help please?
It would seem you're not alone, as other LG Blu-ray player users have posted the same issue within this: Streaming at just 284 on Lg BD350 and 550 topic!
In the interest in collecting information: -
Cheers