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Anonymous User
Not applicable

‎09-12-2016 14:09

Cannot get now tv on lg tv

Hi, just signed up but cannot seem to play now tv on my lg smart tv, I can log in and everything but go to play a film and nothing... also cannot play thru my Apple TV either.. can anyone help pls? Thanks
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3 REPLIES 3
caseyb1993
Legend 5
Legend 5

‎09-12-2016 14:15

@Anonymous User Hello 🙂

 

Are you getting any error messages? 

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
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Anonymous User
Not applicable

‎09-12-2016 14:56

No not at all, I choose a film, it goes to the screen where you click play and it doesn't play, the time/length of the film doesn't come up either? I tried different films too..
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SeeMoreDigital
Legend 5
Legend 5

‎09-12-2016 19:05

Hi and welcome to the forum @Anonymous User,

 

Sorry to hear you're having problems. In order to help you, can you please provide the following information: -

  • What's your LG televisions 'Model/Type' number and 'Software Version' number?
    [Which can be found via: Support '?' -> Product/Service Info.]
  • What's your NOW TV 'app' version?
    [Which can be found by launching the NOW TV app then visiting: My Account and looking 'top right' of the screen...]
  • Have you tried your LG televisions 'Intialization of App' option (if available on your model)?
    [Which can be found via: Support '?' -> Initialization of App]
  • How is your LG television connected to the internet. Is it via a hard-wired or wireless (WiFi) ethernet connection?
  • Who is your ISP (Internet Service Provider)?
  • Are you running any form of VPN (Virtual Private Network)?
  • Have you tried re-booting your router (by disconnecting the power, waiting 30 seconds and reconnecting the power)?

Sufficed to say, the more detailed information you are able to provide, the easier it will be for us and/or the NOW TV developers to work out a solution for you!

 

 

Cheers

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