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Anonymous User
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App not working on LG Smart TV

Just after getting a new LG smart tv. It has the Now Tv app on it so I signed up online but when I go into the app it is just an advertising page and I can't get it to do anything. I have signed up for NowTV on my phone and that works fine but when I go online through the smart tv it says that I can't sign up from outside the UK even though I have signed up and it is working on my phone. Very frustrating.
10 REPLIES 10
Anonymous User
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I have same problem. Ive been a Now tv customet for a year, bought a new LG smart tv, downloaded the app and nothing only an advertising screen!! Seriously frustrating after spending the money on a new tv.
Anonymous User
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I just bought a new LG for the bedroom Now tv working fine so sounds like an isp issue maybe

Anonymous User
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Is it still a problem? I had this problem when I first signed up. It cleared itself after a couple of days. Not sure whether it was the update of the app, or the watching it on another device, or just waiting. 

Anonymous User
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I thought I had the same issue and ended up here, but after playing around found what I think is the solution. From the page where nothing works click left or back and a menu will pop up. Then select My Account, sign in and then click start watching. Hopefully this helps?!

Anonymous User
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pause, fast forward, stop etc has suddenly stopped working with lg smart remote. It still worrks fine with netflix and other media. There was a message saying Nowtv was aware of a problem and was working on it, but this has now disappeared.

Anonymous User
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Hi, did this ever get resolved as I seem to be suffering the same problem? Thanks
Anonymous User
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I'm having exactly this problem. Advertising screen with Benedict Cumberbatch's face to add insult to injury. Tried all sorts. Rebooted everything at least once. Installed re-installed. Blah blah. Any ideas?

Anonymous User
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I have the same problem.  Just signed up for free trial but not working on my TV so will be a total waste.  Does anyone have a solution?  Have uninstalled, rebooted, reinstalled and no luck.  Have tried all of the button combinations on my remote... no luck.

 

Is there a fix for this??????

Anonymous User
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I too have the same problem with a frozen screen showing Mr Cumberbatch. Tried to redownload the Now TV app but that comes up with an error page on the NowTV site.

no luck so far