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Broadband

Get advice on performance, set up issues & general troubleshooting for NOW Broadband

Content Issues

For missing episodes, sound issues, subtitles and content availability

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The Community is an active and collaborative place to learn more about events and ask questions to fellow fans! Check out our most popular conversations happening right now!

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Full Outage

EX area. Full outage since 15th April pm. Cannot get any assistance   Any ideas?

JC4 by • Newbie
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  • 1 replies
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Hopeless customer service

An engineer was sent to check the connection and diagnosed a fault with the router. I tried to call NOW and I'm told there is no record of my account using email address/address and my details are incorrect. Have wasted 30 mins of my lunchtime on thi...

LCD by • Newbie
  • 0 Views
  • 1 replies
  • 0 thanks

Now TV membership

I have got NOW broadband, is the NOW TV free for me? I would be appreciative if someone can reply. 

Ferd by • Newbie
  • 14 Views
  • 1 replies
  • 0 thanks

No internet, no help so far from support team

Hi thereI'm on Now Hub 2 and my broadband went live on 9th of April and I still got no internet connection. Only two lights are showing out of three - power and wireless. I've been calling the customer support team and trying to resolve the issue wit...

danv by • Mentor
  • 277 Views
  • 11 replies
  • 5 thanks

Update required

Today message on now tv app (via roku stick) that an update is required  - to go to settings > systems>software update.  When i do this it is states its up to date ?  Even tried a reset and still not working.  It was working yesterday.  Any advice pl...

Billing

I have been charged three times and can’t use the chat bot to request a refund any help 

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