I'm having this problem too. My PIN is also set for 12+ so shouldn't be needed for kids stuff! Chat help were useless and referred it to another team who were unavailable. Apparently they'll get back to me in 24-48 hours!
Sorry to ###### an old thread, are there any updates on this issue? We've just purchased a nowtv box with a 4 month kids pass. After setting the parental pin, we cant watch any shows - including things that clearly are ok from cbeebies. In oprder to make the device viable, we've removed the parental pin for now but this is not really a solution.
Sorry for the very delayed response here.
With this issue we were informed that it should be resolved but if you are still seeing it do let us know as it might be an individual issue we need to look into for you.
I have issues. I have the newer Now TV box (With Freeview)
I have parental controls set. I have tried 12, 12a, 15 however watching some programs, i.e Gruffalo I'm prompted for the parental pin. If I turn off the parental control then I do not need to enter a pint to watch. I would expect that all programs listed within the KIDS nowTV section should be watch if parental control is set i.e 12 rating is what I need to have set.
@NuttyBacon all programs in the kids section should be suitable for kids. There for a 12 pin should be adequate and all programs work. @Simon-J can you flag up the issue with the Gruffalo? @NuttyBacon if there are any others please post back so they can also be flagged.