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Anonymous User
Not applicable

‎19-04-2017 17:18

Kids

I wake up and my children want to watch kids tv however it says a message saying you have used all your monthly allowance and you have to wait till next month when they just took the money for this month. What shall I do thank you

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2 REPLIES 2
SeeMoreDigital
Legend 5
Legend 5

‎19-04-2017 17:23

Hi and welcome to the forum @Anonymous User,

 

As you may or may not be aware, the NOW TV service permits you to register up-to four playback devices and view their service on up-to two. Ordinarily you can change one registered device per month. You can find out which devices you currently have registered by selecting the: 'My Account' button and accessing 'Manage Devices'.

 

That being said, for 'forced' device limit resetting you will need contact a NOW TV representative, which can be done via the forums 'Live Chat' facility or 'Send us a message' facility. Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • To 'Send us a message', click on the light blue 'Send Message' button.
  • To start a 'Live Chat', click on the dark blue 'Chat online' button.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers

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Anonymous User
Not applicable

‎20-04-2017 14:06

Hi @Anonymous User

 

 

I have granted you new changes for this month in futuer we recommend that you manage your devices and try not to add anymore than are allowed at one time.

 

You can register 4 devices to your account and watch any 2 of those devices at the same time.

 

 

Cheers

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