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Anonymous User
Not applicable

‎24-03-2018 22:00

Kids tv no content showing

For a couple of months now we have no content showing on the kids bits of the tv. Why?? If I search kids programmes using the search bar we can watch but can’t view anything in the gallery. We’ve tried updating but no updates. It was always ok until a couple of months ago.
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1 REPLY 1
Andy
Legend 5
Legend 5

‎26-03-2018 10:54

@Anonymous User


Welcome to the forum. If it's been happening for a couple of months sounds like a bug that was affecting the black NOW TV box - is that the one you are using? If so it was supposed to be fixed when the box updated to firmware 8.0.3 - check which you are on by going to Settings > System > About on your box and check the software version is 8.0.3. If not go to Settings>System>System Update to see if an update is waiting.

 

If you are already on 8.0.3 and still having trouble post back and I'll tag @Anonymous User from the NOW TV Team to make him aware.

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