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Anonymous User
Not applicable

Kids, only one live channel showing on phone app.

I have went to the live section on my phone and it only shows boomerang as the only live channel. Tried scrolling but nothing. Lost all other live channels, not what i pay for.
1 ACCEPTED SOLUTION
Jason-C
Community Administrator

@Anonymous User@Anonymous User@caseyb1993@Anonymous User

 

Yep, all sorted! It was a minor blip, sorry for any inconvenience.

View solution in original post

14 REPLIES 14
Anonymous User
Not applicable

@Anonymous User all 6 channels showing on the Android app for me. 

caseyb1993
Legend 5
Legend 5


@Anonymous User wrote:
I have went to the live section on my phone and it only shows boomerang as the only live channel. Tried scrolling but nothing. Lost all other live channels, not what i pay for.

@Anonymous User which phone? 🙂

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
Anonymous User
Not applicable

I am having the same problem on my android tablet except I have 2 channels, Boomerang and Cartoonito. For the record my tablet is an Asus ZenPad

Jason-C
Community Administrator

Hi @Anonymous User@Anonymous User@caseyb1993@Anonymous User

 

This is an error and we're investigating to rectify this.

 

Thanks,

Jason

Anonymous User
Not applicable

This error seems to have been fixed got all the channels again!

Jason-C
Community Administrator

@Anonymous User@Anonymous User@caseyb1993@Anonymous User

 

Yep, all sorted! It was a minor blip, sorry for any inconvenience.

Anonymous User
Not applicable

Hi. I have just checked the apo again and now i only have Cartoon Network. I am on a Samsung J5. Been no issue with the app till now. Just very odd. Check on my tv and the channels are still there so only mobile app not working properly.
Anonymous User
Not applicable

Cartoon Network and Cartoonito have vanished 

Anonymous User
Not applicable

Hi @Anonymous User thanks for letting us know.

 

@Anonymous User What device are you using to view the Kid's stuff ?

 

I have just checked my Android phone and i've only got "Boomerang" everything else has vanished.

 

I have flagged this up to the team and it's under investigation.